Mrs. Fields Cookies

257 Briarwood Cir Ste G-111, 48108, Ann Arbor, US, United States

🛍 Coffee, Delivery, In-store Pick-up, Ice Cream - Yogurt

3.7 💬 263 Reviews
Mrs. Fields Cookies

Phone: +17349960644

Address: 257 Briarwood Cir Ste G-111, 48108, Ann Arbor, US, United States

City: Ann Arbor

Menu Dishes: 34

Reviews: 263

Website: https://www.mrsfields.com/store/briarwoodmall/

"I'm disappointed to say that this restaurant has really declined. I ordered a cookie online for my daughter's birthday, something I've done every year without any issues — until now. When I went to pick it up, they couldn’t find my order at all! After searching for a while, an employee finally located it but then asked if I could wait for 30 minutes while they made it. So, I ended up wasting half an hour at the mall, only to be told they didn't have the right size to make the cookie. Seriously?! They suggested I come back the next day to pick it up. I reluctantly agreed since my daughter was looking forward to her cookie, meaning I had to make two trips to the mall. It was a waste of time and gas, and to top it all off, they didn’t offer any compensation for the trouble. I definitely won’t be ordering from here again!"

Jacob Jacob

Staff was very friendly and efficient! Cookie tastes great too.

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Reviews

Hamada
Hamada

$17 and some change for dozen of mini cookies that are quarter big and 2 milks. ??


William
William

I’ve always enjoyed their cookies. I wish they had a location outside of the mall.


Adam
Adam

When the line at Starbucks is a mile long and you want some coffee this place is perfect plus the cookies are amazing and the cakes View menu


Tori
Tori

Incredible! It was exactly what I was looking for. I placed my order in the morning, and it was ready right on time that early evening. The cutest anniversary gift!


Kelsey
Kelsey

Amazing staff and cookies! I asked if they had any other cookies with a design I was looking for and they gladly made some up for me. Their buy three, get one free offer that they always have going on is the best.


Karen
Karen

I ordered a 13-inch cookie cake and, the next day, I called to see if I could change it to a 16-inch cake. The staff said it would be no problem and that it would cost $10 more. However, when I arrived to pick it up, they informed me that the price had actually increased by $15 instead. To top it off, they misspelled my son’s name, and the overall presentation looked very sloppy. View menu


Hanin
Hanin

The staff here is incredibly quick and friendly! I can't resist their amazing deals. Their cakes are outstanding, and everything is always fresh. There's constantly something delicious coming out of the oven. They also make it super easy to order a cake—whether it's through their website, over the phone, or even via Grubhub! Honestly, I think I’ve gained a few pounds thanks to Mrs. Fields!


Jan
Jan

Terrible service. She got my drink order wrong and then I had to ask if there was a price difference. She asked me if I wanted the difference back? I said yes! It was a bad experience. It's way over priced for a cookie that tasted terrible and poor customer service. I also noticed that prices weren't posted anywhere. I would highly recommend changes to this store in regards to my complaints mentioned.


Michelle
Michelle

I'm disappointed to say that this restaurant has really declined. I ordered a cookie online for my daughter's birthday, something I've done every year without any issues — until now. When I went to pick it up, they couldn’t find my order at all! After searching for a while, an employee finally located it but then asked if I could wait for 30 minutes while they made it. So, I ended up wasting half an hour at the mall, only to be told they didn't have the right size to make the cookie. Seriously?! They suggested I come back the next day to pick it up. I reluctantly agreed since my daughter was looking forward to her cookie, meaning I had to make two trips to the mall. It was a waste of time an... View menu

Ann Arbor

Ann Arbor

Ann Arbor is known for its vibrant arts scene and diverse food culture, offering local favorites like Zingerman’s Deli sandwiches and craft brews from numerous microbreweries.

Categories

  • Coffee Savor our selection of expertly crafted coffees, from rich espressos to creamy cappuccinos. Whether you need a morning boost or a leisurely sip, our coffee options promise warmth and comfort in every cup.
  • Delivery Enjoy your favorite dishes from the comfort of home. Choose from our extensive menu and get it delivered fresh and fast. Perfect for staying in or treating yourself. Quick, easy, and just a click away! View menu
  • In-store Pick-up Order your favorite dishes online and pick them up at our location at your convenience. Skip the wait and enjoy fresh meals on your schedule with our seamless in-store pick-up service!
  • Ice Cream - Yogurt A delightful selection of creamy ice creams and refreshing yogurts, available in a variety of flavors. Perfect for a sweet treat to cool down and indulge in a moment of deliciousness.

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