Sakura Asian Bistro

6275 University Drive Northwest, Huntsville, 35806, United States Of America

🛍 Asian

4.2 💬 51 Reviews

Categories

  • Asian Experience a culinary journey through Asia with our diverse menu. From the spicy flavors of Thai curry to the savory umami of Japanese sushi, we offer a wide variety of dishes that celebrate authentic Asian cuisine.

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"I planned a birthday dinner for my daughter's 15th birthday at this establishment. Called twice to make sure they could accommodate my party size and that the day and time were acceptable. (I called twice because I was told a manager would call, but they didn't so I called back 2 days later). I was assured that date and time were acceptable and that they wouldn't be able to sit all of us at the same table but they would have us in the same section of the restaurant. I was excited because it was going to be my first time at this establishment and I had heard great things. However, I received a phone call less than 48 hrs before my reservation time and was told by the assistant manager that they would not be able to guarantee that my party would be in the same section. So, I took the time to confirm the actual number of attendees (15 20 people) for the dinner and called back to inform them of this in hopes that they could work something out (due to this last minute notification) and was advised that my reservation had been canceled. I was also advised that if we decided to show up they would sit everyone, but we would run the risk of being spread out across the restaurant. I expressed my grievances about the last minute change and the fact that they were not willing to try to make any accommodations. As I stated, this was going to be my first time at Cajun Steamer and to have such a poor experience is extremely disheartening. I don't appreciate being treated as if we weren't going to be paying customers. The fact that my reservation was canceled without my consent and them not trying to provide a reasonable solution for the last minute change shows me that there is a lack of business acumen within their management team. I understand that they have a small space to work with, but their inability to accommodate my party should've been made known upfront not less than 48 hrs before my reservation. To lose a customer before they even have a chance to visit your establishment is truly sad indeed."