Phone: +14104659300,+14109885663
Address: 10160 Baltimore National Pike, Ellicott City I-21042, United States
City: Ellicott City
Menu Dishes: 35
Reviews: 4304
Website: https://www.sonicdrivein.com/locations/us/md/ellicott-city/10160-baltimore-national-pike/store-6403/
"To top it off, they messed up my order—giving me a double burger instead of a single (which is quite hard to eat while driving) and loaded it with toppings I specifically didn’t want. I tried to ask for a manager, but they didn’t bring one out when I requested it. The manager never came to explain the delay or provide customers with an estimated wait time, nor did they assist anyone in getting out of the drive-thru line. It was absolutely absurd! When I explained to the staff why I was upset—having been stuck for 20 minutes with just one car ahead of me—the response was giving me an incorrect burger. It feels like if you voice your complaints about their poor service, you end up being ignored and potentially given something that doesn’t align with your dietary preferences or possible allergies. I’ll be sure to escalate this to corporate within the next few days."
All prices are estimates on menu.