"We went to Ruston tonight and while the food was very good, the service was terrible. They were not very busy when we arrived. Our drinks were almost always empty, we kept having to ask for refills and the waitress seemed to have an attitude and acted inconvenienced every question or request we had. On one refill my husband got sweet instead of unsweetened tea, and when he asked her to fix it, she sat there for a good thirty seconds looking at him like he was stupid or she didn’t understand the problem. The food took forever to come out, but when it did arrive it was hot and tasted good. The tomahawk was disappointingly small for the large price tag. Was also disappointed by the tiny kids menu. 2 choices; grilled cheese or chicken tenders. You could do better. Over all we were impressed with the quality and flavor of the food, but very put off by the service. It ruined our dinner. When I’m paying over $400 on a meal, I expect to be wined and dined and treated like you are at least happy I’m there. Especially when you add gratuity (we had 7 people) and get more than $50 tip for subpar service. Also when I took my daughter to the restroom, our waitress was in there visiting with (I’m assuming) another waitress in the stall. When we came in our waitress told the person in the stall “ok I’m gonna head back out” and then left without washing her hands. Then the person in the stall finished her business, flushed, and also exited without washing her hands. Disgusting and unacceptable. I don’t think we will be back. I can go other places with the same quality food and price tag, and actually get treated with concierge customer service."