"This place used to be fantastic, but for the past two or three years, I've encountered terrible service each time I've visited, likely due to a lack of staff. Today, I decided to give it another try. However, the hostess, Sophia, appeared to have a mix-up and forgot to call us when our turn came up. Instead of the 25 minutes I was promised, I ended up waiting nearly an hour. When I inquired about the delay, she apologized and said she had mistaken me for someone else. You take down a name and phone number and maintain a list to call the next person as tables become available—it's not complicated. It’s hard to believe there was a case of mistaken identity; it felt more like you didn’t want to give me the table for some reason. After this experience, I won't be returning."
