Big Taco Tavern Burger
Red Robin Gourmet Burgers

Red Robin Gourmet Burgers

2235 SanTan Village Pkwy, 85295, Gilbert, United States

Salad • Lunch • Burgers • American


"We decided to try this location last night because we were in the area shopping. We were told it would be a 45 minute wait so we chose to sit at the bar rather than wait. Our server was very friendly. As we were sitting there I noticed there were 5 tables that needed to be cleaned off and no one was doing so. I just assumed they were short handed just every other place you go these days. Then I looked at the hostess station up front and there are 4 girls standing up there doing absolutely nothing but chatting with each other. Then what I assume was another server from the dining room side came over to the bar and started helping the bartender tidy up her area because as he said I have no tables right now . Wait! Why are there 4 girls standing around with tables to be cleared off and there are servers with empty tables but yet there are people waiting to be seated and being told it 's a 45 minute wait. Ok maybe they were short on kitchen staff and the cooks were overwhelmed. I have worked in food services before and know this happens but the place was a mess.So we get our food finally and my fries were cold, not warm at all. My burger was a little bit warmer but not much. I told the server that brought our food and he said he would get me a new order. Well I finally got them after I had already finished my burger and paid for our ticket. They were hot but extremely greasy like they had been thrown in the fryer a second time.My honest opinion of the issue was horrible management. We won 't be going to this Red Robin again!!"

Red Robin

Red Robin

3301 E Main St Ste 1511#1511, 93003, Ventura, United States

Pizza • Burgers • American • North American


"We used to love Red Robin. Recently the service, cleanliness and quality of food has become so poor. Tonight a friend and I decided to try. To begin there was only one waitress serving the entire restaurant during dinner hour. This is really unfair toher and customers as one person shouldn?t have the responsibility of serving that many people at once. So my review is not areflection on her performance. My friend and I ordered completely different burgers. She had the Mad Love and I had CaliforniaChicken. We both added ranch to ours and after a bite said our burgers tasted like blue cheese. We thought maybe the dressingwas wrong, but trying it separately confirmed that was ranch. Then we thought maybe they accidentally used blue cheese insteadof mayonnaise. Neither of us like blue cheese but didn?t think it would be harmful. We ate as much as we could but couldn?tstomach to finish the meal. The waitress was so busy we didn?t want to have to send it back for new burgers. At this point myfriend decided to try just the cheese and realized that is what tasted horrible. I tried mine and it was the same. Both of ourburgers had provolone on them. We had ordered other food to go and when the waitress came back we told her what we had found andshe apologized and said she would speak to a manager. Another long while went by and the manager came to speak to us and askedwhat was wrong. I explained the scenario and he said ?So you got the wrong cheese?? And I said ?No? this cheese is bad!? And hesaid well the cheese comes straight out of the packet and there were no other issues.? He didn?t attempt to smell the meal orcheck the cheese in the kitchen. Then said ?Well what do you want me to do? Do you want me to remove these from your bill or youwant new ones? it?s seems as though you?ve eaten most of it already.? I just said ?no we do not want more food at this point?(we were there well over an hour) so he took the plates and said he would remove them from our bill"