"I took my family to 4741 Chace Circle in Hoover, Alabama. I had bragged about how good the food was prior to us going. Big mistake. First off, it is approx. 3pm. I order a steak terriyaki bowl. The first thing said, I don 't know if we have enough steak . Mind you there are four of us. So the other three had to choose another protein. They chose salmon and chicken. My husband 's rice and vegetables were cold. My daughter 's cabbage was raw,hard, essentially under cooked. I went to the counter to ask they be warmed, and was met with resistance. Then my two children, ages 21 and 15 who ordered the salmon, both complained of the taste, texture and smell of the salmon. So I take the salmon back to the counter and ask to speak with the manager and explain that the salmon had a funny taste, smell and texture and he looks at me and says You don 't have to eat it, but I am not replacing it with another protein, I been selling it all day as if to say get over it and deal with it. The service was terrible from the beginning to the end. The manager had no apology, no nothing to indicate he was sorry for the bad experience. But he did say we could Buy another protein in place of the salmon. Keep in mind I had already spent $100. As we are leaving the restaurant, the manager, along with the other two staff members are staring at my family and I as though we did something wrong. It was very uncomfortable and very unprofessional and very awkward. I should have gone with my first thought, which was to leave when we got there because clearly we were made to feel like more of a hindrance than welcomed customers! I would not recommend this place to anyone! The service was absolutely terrible and unforgettable. It was the type of service from a nightmare that no one should have to endure! I would give .25% of a single star, but that is not a choice."
