Auntie Anne's - Menu

The food at U-Bahn doesn't taste as good here—it’s not what it used to be! The dishes are not fresh at all.

This is my favorite stop for when I want a hot pretzel and a frozen lemonade. The staff is friendly and courteous.

This is the best place for hot pretzels! They have the most amazing slumber and cinnamon pretzel bites! Five stars! View menu

I went in at 8:35 and requested a cinnamon sugar pretzel, but I was told I could only have the sticks since they were closing soon. What kind of service is that? This is only happening in Elyria, and Google indicates they close at 10! I'll never spend another dollar there again.

Thank you for the amazing service, Kyla! You truly went above and beyond, and it meant a lot to me. All the staff at this location are extremely friendly and helpful. I've been facing some challenges lately, and encountering such kind people here has reassured me that everything will be alright. I really appreciate it!

I visited Auntie Anne's to order a bucket of mini pretzel dogs, but instead of receiving friendly service, the staff member told me, "That would take me an hour," without offering any alternatives or asking if I could return later. With service like that, I doubt I’ll be coming back to Auntie Anne's again. It would be great if their menu options were supported by better customer care. View menu

I really love the pretzels here, but the customer service is extremely disappointing! I haven't gone back because I can never seem to get help from the younger staff. If they're not facing me, they completely ignore my presence and don’t even offer a simple "one moment" or anything. I tried to call out for assistance after being overlooked, but even when I approached them, I still didn’t get any help. They ask for tips when processing the payment, yet the service is lacking. It's really frustrating. Management needs to take action to improve the situation with their employees.

My son and I visited the pretzel shop inside the Walmart in Elyria around 3:00 PM. Unfortunately, we were not greeted at all, and both employees seemed focused on counting money. When my son approached them, one of the workers rather rudely informed us that they were closed. I was quite surprised, as I had never seen a store within another store close during the day like that. The staff has consistently been unwelcoming, making it feel as though customers are a nuisance when they ask for help. I intend to reach out to corporate to share my concerns about the service and the employees' attitudes. Additionally, I enjoy writing reviews and have a substantial following on Google.

After a long drive, my family and I were looking forward to a quick snack, but our visit to Aunt Annie's was quite disappointing. We ordered two large pretzels and three cups of nuggets, yet everything we received was overcooked and lacking in flavor. When I placed the order, I specifically asked for two cups of nuggets, but the cashier only provided one. When I asked about the second cup, she informed me that they were out of them. It was frustrating that she didn’t mention this when I was placing my order and instead ignored my question twice. Aunt Annie's, please ensure that your staff is well-trained in taking orders and preparing food properly. Both the service and the pretzels left a l... View menu