"A cafe refuses to cut a bagel in half for a customer This Parsippany Panera cafe has issues,The manager will argue with you, we do not cut bagels for customers; it 's Panera store-wide policy , and we are trained with this policy. While we asked if there was a written policy (document or poster anywhere in the store), they failed to provide one for us. She asked us to call Panera or Manger; they will tell you the same thing. She added, We are in business for bakery, we are not cutting bagel for customers, sometimes, we are busy, we do not do that On weekdays, we always have coffee there, and we decided to grab a bagel for breakfast and drive to work. a half-sized bagel will be easier for us to have while we are in the car.We were ordering online and filled the special instruction field with Please cut the bagel in half and with a plastic knife They not only refused the cutting but also gave us a spoon instead of the knife (to spread the butter we ordered , Just like other customer states in the reviews, this cafe does not willing to address customer 's reasonable requests, instead, use 'policy ' to fighting with clients.We then called Panera customer service; the customer service Rep said they were sorry about what happened in Parsippany and offered us 4 bagels for compensation (which does not address the issue), and the customer service did mention there is no such no cutting bagel in half policy .I visit this cafe a lot (almost every day), and there are times need to remind them the coffee is out. The manager 's focus is not taking their service to meet their brand standard. Instead, they spend time fighting with customers like you.We tried another cafe nearby(Handover), same online instruction; they did help us to cut the bagels. And we asked if this type of service is a one-time courtesy thing. The staff says, it 's a normal request. You are welcome to be here.In the end, I lived in Parsippany; I wanted proper service in my town; I did not have any store owner/manager come out and fight with customers for cutting a (one) bagel for customers Do you think I am asking too much?"
