Tustin

Tustin, California is known for its suburban charm and historic homes. Typical foods include diverse options like Mexican tacos, Vietnamese pho, and American burgers, reflecting its rich multicultural influences.

Chipotle Mexican Grill

Chipotle Mexican Grill

13348 Newport Ave, Tustin, California, USA, 92780, United States

Lunch • Salad • Mexican • Delivery Services


"After 4 years of picking up food here, today, I am met with my first case of discrimination at this location. After being confronted by Alex , (the employee at the pickup shelf) I briefly show my phone with the name of my order, I vaguely keep mydistance from him as he gets uncomfortably close, he then states, Yea, you don 't have to back up like that in a sarcastichostile manner. Astonished, I asked him to repeat himself, the manager just then appears, Alex lies and changes his wordscompletely and says, I could not see your phone . It 's come to my attention, that because I took a step back when he confrontedme too closely, he took this personal and responded in a very abusive-like way. What made this scenario much worse, is thehorrible response and attitude of the manager, Jose Lorenzo Hernandez. Speaking to Jose was impossible as he persistentlytalked over me, telling me I was at fault because I had backed up. I repeatedly told Jose that he witnessed the last half of thealtercation unknowingly, and he continued to badger and talk over me with zero respect and haste, unwilling to hear what I hadto say. I have seen Jose at this location over a four year span, and expected nothing less than how I was treated. Alex 'sbehavior is inexcusable, but what concerns me is the managers inability to rectify the situation. It seems Jose has gotten waytoo comfortable with his position, and really hope the franchisee can see to these two individuals. Unfortunately, I am plaguedwith situations where I am mistreated by employees that have serious mental deficiencies and aren 't addressed. I hope no one hasto go through unnecessary situations such as mine, and can at least expect a satisfactory consumer experience."