100 Cookies
Insomnia Cookies

Insomnia Cookies

833 Wharton St, 19147, Philadelphia, US, United States

Pub • Bakery • Catering • Chocolate


"For a first time experience, it wasn’t as expected. (7/18 after 7pm) only seen two other families order during tour visit)First off, walking in you’re not greeted as expected in any establishment. Then, we were told “I think the lab is backed up” but we didn’t tell them whether we were here for that or if we were just ordering to go. We get to the back where you would then think, based on the secret door and walk back, that this experience is about to be the best thing ever. We get to the back and the music was extremely loud and there wasn’t any direction as to how to order. One thing I hate is going somewhere new and feeling lost. After finally figuring out what to do (again no proper greetings or signage) and ordering, we sit down. No one was friendly and the lady making the shakes had EarPods on the entire time and when she wasn’t busy she was behind the “bar” sitting on a crate on her phone. And when we first arrived she looked at us like we were nothing from this galaxy and the same with the man behind the ordering station. They didn’t even clean the tables once people left during downtime. This was alarming.I get the concept of this experience but it wasn’t as expected. If you tell me I’m going to a cookie lab I would honestly think I would be able to create my own cookies or shakes for a true experience.Now for the treats, we had the galaxy and what ever they put on the outside of the cup wasn’t pleasant and had a chemical and bitter taste. The shakes were okay. Additionally, ordered a brownie and that was basic.Can say I tried it but will I return……no. Customer service was terrible and the treats were mediocre. Proceed at your own risk!"