12 Kentucky Fried Wings
Kfc

Kfc

1005 US-80, 31322, Pooler, US, United States

Chicken • American • Fast Food • Chicken Shop


"If 0 Stars was possible, that is what this location would recieve. Here is why:My wife ordered our food online. I arrive at the store and park infront of a sign that says curbside pick-up but the sign has now method of contact to get your food brought out.I go to the main door and its locked but there is a sign saying the lobby is closed. So I go to the drive through (which is packed).After 15min I get to the intercom and I'm told to leave the drive through and park by the side door, which coincidentally is where I was originally parked by the curbside pick-up sign.Another 15min goes by and the manager comes to my car holding an obscene amount of food and asks if it's mine. I say no and that I'm waiting for X order after being told to park here from the drive through.The manager then gets an attitude and says they don't bring food to people's cars and I was told to go inside. I told her I was never told to go inside, only to park here. Keep in mind that this manager is telling me they don't bring food to customer cars while bringing food to a customer's car. There are also no signs directing people to the side door for entry.I go in the side-door and stand near the counter to wait for my food. Another 5min pass and the manager, with even more attitude, again asks what I'm waiting for. I remind her of my X order and she points to an unmarked bag on a rack and tells me Take your food (It turned out the bag was marked, but it was facing the staff and not the customers). I won't be coming back.TL;DRGet your signage in order. If the lobby is closed, why are you ushering customers inside? If you don't bring food to customers, why do you have signs for curbside parking (this is a temporary sign and can be removed easily), and why did you tell me you don't bring food out while bringing food out. Lastly, don't get an attitude when people are confused by all of these contradictory messages..."

Kfc

Kfc

2672 Cropley Ave, San Jose, CA 95132, USA, United States

Chicken • American • Chicken • Sandwiches


"I ordered several times in this store, overall is good. While the most recent visit is NOT so pleasant. 1 I placed a mobile order by app, and waited in store for around 10 minutes past the expected ready time. During this time, NO staff reached out to me at all, even if I tried to contact them several times. 2 It seems like all staffs ONLY care about drive through, even though the current order at drive through is definitely later than my order (because till now I 've been waiting for 10 minutes 3 So I decided to pick up via drive through, and being told that I need to pick-up in store... 4 I 'm in a hurry (and don 't want to wait another 10+ minutes , so I asked the staff to prepare my order right here. Surprisingly (or maybe not? , my order is NOT prepared at all (now is 15 minutes past the expected ready time . So I waited another 2 minutes in car, and FINALLY got my order. Just a wild guess, maybe drive-through customers matter MORE compared to mobile-app customers, because the latter already paid anyway, and making the latter wait another 15-20 minutes doesn 't hurt the revenue, while keeping the drive through line too long will potentially reduce new orders and hurt revenue. Additionally, apart from my unpleasant experience, I’m not sure why I cannot pickup mobile orders via drive-through. This seems like a basic feature to me, and is supported by many other fast food restaurants e.g. McDonald, Burger King, etc. The food quality is good though, which provided a little bit of comfort."