"I arrived in the drive thru line at 5:25pm, made it to the speaker by 5:28pm. When I got to the speaker, I was put on hold. After all of the cars in front of me had recieved their orders already gone, I was still waiting at the speaker. At 5:44pm.....while STILL waiting, I said  hello they replied  I'm sorry, please hold . I replied I had already been on hold for 10 minutes, do you know how much longer it will be? The order taker said about 5 10 more minutes, we're doing changeover. By this time, it's 5:50pm, still haven't gotten to place my order, and just pulled off. This is absolutely ridiculous. I understand a longer than normal wait time because I am a manager in fast food too, but this was horrible!!!"