8Pc Nuggets Combo
Popeyes

Popeyes

3600 S Virginia St, 89502-6003, Reno, United States

Casual • Chicken • American • Fast Food


"I cant give it a zero but would if I could. Firs off this branch is NOTHING like other branches I have been to. I went through drive-through and placed my order and paid for it with no problems. This was approximately 7:15 pm. I proceeded to drive home (after having been moving all day). Get home and sit down to eat and realize that the 2 original chicken sandwiches and the surface and turf combo with coleslaw and a medium spritehad somehow mysteriously morphed into a 4 piece box of chicken with a small mashed potato with gravy and a medium uncarbonated sprite. I drove back and attempted to go in dining room apparently they were understaffed so badly they couldn't have it open even for issues such as mine). I was forced to go through the drive-through and wait behind approximately 10 cars. Upon arriving at the speakerbox I explained their error and they had me drive forward. They ASKED FOR THE 4 PCS OF CHICKEN BACK. Now in my understanding of food handling this is not something restaurants are allowed to do once the food has left the premises. Correct me if I'm wrong. They then gave me a second sprite which was as nasty as the first one. I finally said I'll settle for a coke which was fine. By now it's 8:30ish. They handed me the replacement food and I drove home... AGAIN. YES i checked the order. My wife and I sit down to finally eat. She opens her coleslaw and it was so spoiled I could smell it from like 3 feet away.....ruined my appetite. I am now livid. I drive back again only to find that again there's 10 or so cars in the drive-through. I get to the speaker and ask to speak to a manager. I get to the window and there's an 18 or 19 yr old who I KNOW is clearly the shift manager and not the store manager who by the way stood right behind this guy the whole time. He stated Whats the problem I handed him the coleslaw and said open that and smell it and you tell me what the problem is. He stated he wasn't going to do that and only offered to replace it to which I said I didn't want a replacement but wanted a refund because this was my third trip to this location in the last 2 hrs and they not only couldn't get the order right but they were also serving spoiled food. (Why aren't the food protocols followed)? He kept insisting he would only offer a replacement coleslaw. I began to curse him out I shouldn't have I get it) They threatened to call the cops and I told them to that I would wait for them and drove away and called corporate after I finished moving."