"According to my order confirmation, it would be ready by 7:40 PM, and we arrived at the store around 7:38 PM. The manager informed me that our order would take just a few more minutes, which was perfectly fine, so I stepped back to allow other customers to approach the counter. We waited...and waited. By about 7:52 PM, I spotted a bag sitting on the counter and asked the manager if that was our order. I have no idea how long it had been there, but the food was lukewarm by the time we got home.
We also ordered a milkshake, frozen custard, and a concrete, so the manager checked with the woman preparing those items. She handed me the custard in a cup without a lid and a churro poking out—it looked delicious, but I had to drive home with it. The manager managed to find a French fry container for the churro and a lid to press down on the custard. I even had to ask for a bag to carry the custard, churro, and concrete. It made me wonder how they handle these orders for DoorDash.
Once we got home, the only item that impressed me was the custard—it was quite good. My son ordered onion rings that were not great, and my burger tasted overly salty for some reason. Perhaps it was the bacon or the pickles? Either way, I didn’t enjoy it much at all. Everything was lukewarm after the short five-minute drive home. Our previous visit was better, though that was during the week when it wasn't as busy, which likely made a difference. I hope my next update will feature a more positive review."
