"Today, I stopped in for a late breakfast since it’s conveniently close to my home. Although the food was still good, the service and atmosphere left much to be desired. The hostess promptly brought me coffee, which was a nice touch. When the waitress—who had dark hair and appeared to be in her thirties—came over, I quickly told her my order, but she started walking away before I had finished. She only asked about my toast when she was almost at the kitchen door and had her back to me.
When my meal arrived, the toast wasn't cut. I attempted to ask her for a bit of syrup and some extra napkins, but she dropped my plate and walked away while I was still speaking. I told her I would wait for her return, but she merely said, "Go ahead, I’m listening," again without turning to face me. While I eventually got what I needed, she never returned to check if I required anything else. Instead, she just dropped off my bill while I was still eating, and the diner wasn't even busy. I noticed she spent a lot of time at the counter on her phone.
To make matters worse, another waitress loudly complained that her phone was "blowing up," using a profanity that I really could have done without, especially with children nearby. I want to acknowledge the hostess for her attentiveness and for bringing my coffee—I even left her a tip. Unfortunately, I couldn’t bring myself to tip the waitress, who was rude and completely inattentive.
It's a shame because the owner is usually very nice and accommodating, but I can see how business is starting to decline. I sincerely hope you can improve your service, but unfortunately, I won’t be coming back."
