"The server/bartender NIE ran each of our foods that she secretes behind the bar with another server during the entire visit. She ignored us, several times I made eye contact to get another drink or let them know we needed something. She smiled simply and broke eye contact and continued her social conversations. I stress the importance of this because I felt totally ignored, drinks lasted more than 5 minutes, our appetizer was delayed by more than 5 unnecessary minutes (based on a normal 10 12min delivery expectation, based on how slow service was and how many servers stood around chatting), and our Entrees lasted more than 20 minutes from the time we ordered to be placed on the table, and all that we ordered was a flat medium. There was absolutely no reason for the delays we experienced except the inattentiveness of the bartender, which made it clear that customers were NOT their priority. Again, no managers were seen to run the dining rooms or to deal with customers. There was a guy who looked like a manager who came behind the bar to count things on a chart, but he didn't make any sense to the service his staff had provided to his guests. After I let the server know that I was annoyed with the food, delayed, and their service felt like it was missing, only then appeared a manager: Kyle, the chef who came out of the poor, expected to deal with some cranky customers (yes, that's the attitude I felt from this child), and listen to me complain about whatever. I tried to explain to him that I felt as if the food was dry not the kitchen 's fault that the bartender was socializing and ignored the entire visit. His answer: Well, I can't do anything about it now while everyone works, I can't embarrass them. I told him I understand, but since he was there, I let him know what's going on, because he offered to remake the food. I refused. They removed the wrong meal, but did not try to solve any of the other problems"
