"Eventually, a young lady approached me and apologized, saying my order had never been placed but that she would take care of it right then. It took 54 minutes for anyone to acknowledge my presence, and by that time, I hadn’t even received water. I decided to tell her that I would not be placing an order and requested to speak with the manager. After waiting some more and going inside to ask for the manager again, nobody came out, so I ended up leaving.
This has to be the worst service I've ever experienced. It’s 2023, and such ignorance and neglect should have been left in the past, yet here it is, alive and well in Aventura, South Florida. I was the only Black person in the restaurant at the time, and I felt completely ignored and unserved. While I do appreciate the young lady who tried to help me at the very end, I couldn’t shake off the feeling of being disregarded for so long. After 54 minutes of waiting, I simply didn’t feel comfortable eating there anymore. That’s how my Saturday morning went."