Breakfast All Day Burger
Burgerfi

Burgerfi

18801 Traditions Dr, Northville, MI 48168, USA, NORTHVILLE, United States

Chicken • Healthy • Burgers • American


"Customer service lacking greatly here at this location. The young lady wasn't very knowledgeable about what is severed on burgers when asked to help. I didn't have my glasses, and online menu was vague. Anyway. She didn't clarify affecivly. Got the food. The burger I order was wrong and not as she specified when I asked when ordering. Fries were burnt tasting, and I had to take them back 2 times. I got ugly looks from the cooks that are visible from the front counter. I felt very uncomfortable and u satisfied. I didn't want to go back to the counter. The man from back came he looked like he was not happy that I had complained. My son ate his burger there and had to take fries to go. I tasted the burger, and it was not quality meat, in my opinion. Had hard gristle pieces throughout.I didn't want to go back up there because they already looked angry, so I just took it home. I attempted to nibble on it while I was at home. After it was cold, it looked quite weird. The meat was thoroughly cooked at the restaurant however when it got cold, had a weird pink tinge and tasted real funny. So I tossed it. My son said his stomach was upset that night and next day with the loose stool. 30 dollars to the toilet. Either I came on a completely horrible day or thats quality.. either way I won't go back to try again at any location just because the customer service was bad and they made me feel uncomfortable. Never even apologized. Get better customer service ?. I'm completely understanding that everything won't be perfect but at the least don't treat a customer like they don't have a right to make a complaint. I've watched too many bad episodes of restaurants doing bad things to people's orders after they complain. No thank youUpdate I sent an email as they requested. And it's crickets. No response, of course I would appreciate you refund my credit card. ?"

Burgerfi

Burgerfi

West Main Street, Avon, 06001, United States Of America

Casual • Cheese • Burgers • American


"According to my order confirmation, it would be ready by 7:40 PM, and we arrived at the store around 7:38 PM. The manager informed me that our order would take just a few more minutes, which was perfectly fine, so I stepped back to allow other customers to approach the counter. We waited...and waited. By about 7:52 PM, I spotted a bag sitting on the counter and asked the manager if that was our order. I have no idea how long it had been there, but the food was lukewarm by the time we got home. We also ordered a milkshake, frozen custard, and a concrete, so the manager checked with the woman preparing those items. She handed me the custard in a cup without a lid and a churro poking out—it looked delicious, but I had to drive home with it. The manager managed to find a French fry container for the churro and a lid to press down on the custard. I even had to ask for a bag to carry the custard, churro, and concrete. It made me wonder how they handle these orders for DoorDash. Once we got home, the only item that impressed me was the custard—it was quite good. My son ordered onion rings that were not great, and my burger tasted overly salty for some reason. Perhaps it was the bacon or the pickles? Either way, I didn’t enjoy it much at all. Everything was lukewarm after the short five-minute drive home. Our previous visit was better, though that was during the week when it wasn't as busy, which likely made a difference. I hope my next update will feature a more positive review."

Burgerfi

Burgerfi

3115 Long Beach Road, Oceanside, 11572, United States Of America

Lunch • Burgers • American • Fast Food


"I am a frequent customer of this BurgerFi, but felt compelled to share my observations over the last few month. This location gives BurgerFi a bad name for people in this area. I love this food chain and their food is delicious and of superior quality. It 's what keeps me coming back. The staff here is also very friendly. However, the management for this establishment specifically should be ashamed of themselves. From a blind but educated eye, it seems that they 're only interested in making the most profit possible with no regard for service. The restaurant is consistently under staffed, and at times seem under trained. There is always a line and a long wait (usually ~20 minutes AFTER ordering). Since it re opened under new management, I have never seen more than one cashier working, even during prime hours. After ordering the kids meal for my daughter, I was told they were out of apple juice, kids sized sodas and bottled water. I settled for the adult size soda. When I went to scan my loyalty card, I was told this was out of order. I can 't remember the last time it was working. The soda machines are also frequently out of order. Rarely are all of the flavors available. Today they were even out of regular coke. During my last visit the soda machine was leaking all over the floor, unattended. Today, I arrived at 7:30pm and left with my takeout order at 8:15pm. My fries were undercooked and cold, burger was cold, and kids grilled cheese was burned black. In one of my visits over the past couple of weeks, as I waited in line, I watched customer after customer yell at the cashier for not having items in stock. I felt the need to apologize to the cashier for seemingly always having to deal with frustrated customers. Then my assumption was confirmed they whispered back to me the management here has really gone to ****. The recurring theme here seems to be that of cutting corners and doing the bare minimum to maximize profit. Light on staff, light on inventory, light on service. I am hoping corporate will step in and turn this place around, otherwise I will not be back."

Burgerfi

Burgerfi

11309 Bandera Road, San Antonio, 78250, United States Of America

Burgers • Mexican • American • Ice Cream


"I've tried three different burgers at this location. The standout, named The CEO, features two four-ounce patties made from a Wagyu chuck and brisket blend, Swiss cheese, house-made tomato bacon jam, and truffle aioli. Perhaps it was a case of suggestion, but the Wagyu blend definitely had a juicier flavor compared to the still-good all-natural Angus patties in the other burgers. The kitchen was a bit skimpy on the tomato bacon jam, so I recommend asking for extra on the side. I noticed only a hint of truffle in the aioli, but that’s a minor detail, as truffle oil can sometimes be too strong—a bit of a cliché in modern fine dining. Nevertheless, The CEO is an excellent burger that I would gladly order again. Growing up, I had some awful experiences with bland, mushy veggie burgers, which made me skeptical about them. However, BurgerFi's veggie patty won me over with its pleasant texture and seasoning, complemented by nice caramelization from the grill. It was even tastier when paired with a four-ounce Angus patty on the Conflicted Burger. If you're looking for something hearty yet light, the Conflicted Burger is a fantastic option; the veggie patty holds its own next to the beef. The Breakfast All Day (B.A.D.) burger initially struck me as an odd combination of ingredients, but it surprisingly worked well together. I was particularly worried about the combination of ketchup and maple syrup, but the latter was so subtle that it was hard to detect. While the B.A.D. is probably my least favorite of the three burgers, I might consider ordering it again just for the fun of saying I tried it. The fries and onion rings at BurgerFi are among the best I've had at a burger place in this price range. I suspect the staff soaks the potatoes before frying to reduce the starch content, resulting in crispier and more flavorful fries. The onion rings are also impressively crispy and well-seasoned with salt and a hint of paprika. Not being able to choose between fries and onion rings, I opted for the Cry and Fry combo—a perfect blend of both. For a small additional charge, you can have it drizzled with garlic aioli, Parmesan cheese, and dried herbs, which is definitely worth it. Ice cream fans shouldn't overlook the gelato options. Compared to traditional American ice cream, gelato contains less air and more flavoring, making for a denser and richer treat. While waiting for my meal, I enjoyed a hand-spun chocolate gelato shake, and even though I was tempted to order a second one to-go, I managed to resist. Some criticisms about the prices seem unfair. The quality of the ingredients far surpasses that of fast-food chains like McDonald’s or Whataburger, so it makes sense that the prices are higher. Still, many standard burgers are priced between $8 and $10, which I consider a good value. Although I appreciate BurgerFi, I think a five-star "Woohoo! As good as it gets!" rating might be a bit too generous; I can think of about twenty better burger places in San Antonio. However, for quality and convenience, I would definitely return the next time I’m in the area."