Brick Chicken
Sugar Factory Indianapolis

Sugar Factory Indianapolis

49 W Maryland St, Indianapolis, United States Of America

Pub • Drinks • American • Ice Cream


"My family of seven made reservations for 12/1/2024 looking forward to going to this restaurant on New Year’s Day. We planned the day celebrating around our reservations as we have looked forward to dining here for a very long time. What brought us to the restaurant was the videos of a fun atmosphere with dancing, music and great food. We did see several poor reviews for this location but hoped they had corrected the issues that were complained about. When we arrive we waited a very long time for the hostess to seat us (it appeared to have two hosts staffed at the time). As we walked to our table I noticed several of the guests packed in together back to back at the tables and several had not been served drinks (several sections were empty, so I did not understand at first why we were all stacked in one section). We also walked past the bar and noticed several cleaning sprays, cleaning bottles and dirty rags placed all over the bar next to dirty dishes and drinks waiting to be served. Also, along the back of wall several of the TV’s were not working and the floor was dirty. We sat at the table for 15/20 minutes before we were handed water (of which all but one of my party was given water). My daughter did not get water nor was asked. I turned to the table behind me and asked if they had been given the opportunity to give a drink order (as they had been sat several minutes before us) and with frustration they said no. We waited an additional 10 minutes and I walked up to the hostess and asked if they only had one server working at lunch time on New Year’s Day. She responded with “yes, sorry”. After sitting for total of 30 minutes we decided to leave and walk across the street and eat at Dicks Last Resort. We only were served 6 out of 7 glasses of water and had no conversations with the server except thanking him for a glass of water. No one checked on the table, asked why we were leaving, tried to help, offered to take our order, offered wate"