"I have been a regular at Portland City Grill for many years, appreciating its ambiance and dining offerings. However, my recent visit for my parents' 48th wedding anniversary was notably disappointing, a stark contrast to previous experiences. Our evening felt uncomfortably rushed. Even as we were still enjoying our meals, the bus staff began clearing our plates, some of which still had food on them. This rushed service detracted significantly from our ability to enjoy our special family occasion at a leisurely pace. Additionally, a major letdown was the temperature of the food. When our dishes arrived, they were cold. I specifically requested that my potatoes be warmed up, and although the staff did provide a new serving, the replacement was, unfortunately, also cold. This was particularly disheartening as the reasonable prices usually reflect not just the quality but also the proper service and presentation of the food. Furthermore, the total bill for our dinner amounted to over $800, which compounded our disappointment given the issues with service and food temperature. For such a significant expenditure, one expects both the food and the service to be impeccable. Overall, this experience did not meet the standard I have come to expect from Portland City Grill, especially given the significance of the occasion. I hope this incident is an anomaly and not indicative of a downward trend in service and quality."
