Cacio E Pepe Pasta
The Cheesecake Factory

The Cheesecake Factory

The Cheesecake Factory, 390 Hackensack Ave, Hackensack, NJ 07601, USA, 07661, United States

Salad • Seafood • Italian • Desserts


"Be prepared for a short wait during busy times and weekends. You can make online reservations for groups of six or more, but larger parties will need to show up and wait. We had a group of seven and experienced only a brief wait. The menu is extensive—almost double the length of a typical diner menu—so I recommend taking a look at it before your visit. While you won't need to memorize it (which would be nearly impossible), familiarizing yourself with the options can make ordering easier when you arrive. The servers are professional and composed, providing flawless service. I have no complaints about the food; everything was very good. The portions were quite large (at least for me), and we ended up taking leftovers home from every dish. Desserts are a highlight here; even if you think you've had enough to eat, you'll want to order one. I was pleasantly surprised to find the desserts light and not overly sweet, which is perfect in my opinion. I was there for a birthday celebration, and one of the cake slices arrived with "Happy Birthday" written in chocolate sauce on the plate—a lovely touch that made our visit special. I also noticed an actual chef in his whites, equipped with temperature gauges and other tools, assisting and guiding the staff to efficiently clear and set tables. This is a clear sign of a well-run restaurant, even if it is a chain. The space itself is quite large and designed to resemble an industrial factory, complete with big columns. It's decorated with sparkling ceiling lights and warm, somewhat dim lighting, which creates a cozy yet glamorous atmosphere. Overall, I was impressed with my experience and would recommend it."

The Cheesecake Factory

The Cheesecake Factory

The Cheesecake Factory (Huntington Station 0136), 160 Walt Whitman Rd, Huntington Station, NY 11746, United States

Cafés • Salad • Italian • American


"I met my friend there this past Wednesday to celebrate her birthday. We met at the location in the Walt Whitman mall We were seated in a booth as we had requested. There we sat for about 20 minutes before our server acknowledged us . After taking our order we didn’t receive so much as water for another 1/2 hour . She disappeared for about 50 minutes . I went to the front and mentioned we hadn’t seen our server .we asked what’s taking so long? She claimed it was because I ordered my burger well done . Well my burger arrives and not only wasn’t it well done but it wasn’t the one I ordered . I send it back and my friend starts eating her fish which was a bit cold and I wait . Someone from management was taking care of me now and he brings me a new order . Also not the one I ordered and with fries not the salad I ordered . This was the 2 nd attempt How does a restaurant take 4 tries to fill a simple order. No apology when it took 2 more tries to get my simple order correct . I had to pack it up cause I wasn’t hungry any longer . We got a slice of cheesecake we had to ask for which they give bday people anyway and an accusation from the actual manger I asked for that nothing about our horrible experience was a big deal and I just didn’t want to pay for hamburger. He kept saying the incorrect orders were no big deal. I guess they wanted me to pay and eat what they wanted not what I wanted . The upsetting part was they felt they did nothing wrong . The miserable attitude complimented the miserable experience of a restaurant that used to be a fun good place to dine . Turns out our server was apparently covering us on the opposite side of the restaurant where her section was and was offering no service to us under protest cause she had to go back and forth . Her misery was clearly visible as she never once checked on us .Apparently everyone is unhappy there which means management isn’t doing their job and needs to move to a quiet location where they can sit and not do anything. Unprofessional and angry attitude there . Stick with places that are happy to see customers.also, I made several attempts to call and leave a voicemail for their customer service as you can’t get one on the phone during business hours so after 4 voicemail attempts I gave up and decided never to return. Parking: Typical mall lot with traffic and hard to find parking."