The Cheesecake Factory

The Cheesecake Factory (Huntington Station 0136), 160 Walt Whitman Rd, Huntington Station, NY 11746, United States

🛍 Cafés, Salad, Italian, American

4 💬 24643 Reviews
The Cheesecake Factory

Phone: +16312718200

Address: The Cheesecake Factory (Huntington Station 0136), 160 Walt Whitman Rd, Huntington Station, NY 11746, United States

City: Huntington Station

Menu Dishes: 35

Reviews: 24643

Website: https://locations.thecheesecakefactory.com/ny/huntington-136.html?utm_source=Google&utm_medium=Maps&utm_campaign=Google+Places

"I met my friend there this past Wednesday to celebrate her birthday. We met at the location in the Walt Whitman mall We were seated in a booth as we had requested. There we sat for about 20 minutes before our server acknowledged us . After taking our order we didn’t receive so much as water for another 1/2 hour . She disappeared for about 50 minutes . I went to the front and mentioned we hadn’t seen our server .we asked what’s taking so long? She claimed it was because I ordered my burger well done . Well my burger arrives and not only wasn’t it well done but it wasn’t the one I ordered . I send it back and my friend starts eating her fish which was a bit cold and I wait . Someone from management was taking care of me now and he brings me a new order . Also not the one I ordered and with fries not the salad I ordered . This was the 2 nd attempt How does a restaurant take 4 tries to fill a simple order. No apology when it took 2 more tries to get my simple order correct . I had to pack it up cause I wasn’t hungry any longer . We got a slice of cheesecake we had to ask for which they give bday people anyway and an accusation from the actual manger I asked for that nothing about our horrible experience was a big deal and I just didn’t want to pay for hamburger. He kept saying the incorrect orders were no big deal. I guess they wanted me to pay and eat what they wanted not what I wanted . The upsetting part was they felt they did nothing wrong . The miserable attitude complimented the miserable experience of a restaurant that used to be a fun good place to dine . Turns out our server was apparently covering us on the opposite side of the restaurant where her section was and was offering no service to us under protest cause she had to go back and forth . Her misery was clearly visible as she never once checked on us .Apparently everyone is unhappy there which means management isn’t doing their job and needs to move to a quiet location where they can sit and not do anything. Unprofessional and angry attitude there . Stick with places that are happy to see customers.also, I made several attempts to call and leave a voicemail for their customer service as you can’t get one on the phone during business hours so after 4 voicemail attempts I gave up and decided never to return. Parking: Typical mall lot with traffic and hard to find parking."

Full menu - 35 options

All prices are estimates on menu.

Entrées

Salads

Pasta

Burger

Appetizers

Sandwiches

Specialty Rolls

To Share

Seafood Dishes

Flatbread Pizzas

Glamburgers

Shareables

Pizza

Tacos

Appetizer Salads

Mixed Dishes

Blanca Blanca

Always get the Skinnylicious Asian chicken salad. My niece got the Smokehouse BBQ burger. Sergio was a great server.

Address

Show Map

Reviews

NORMA
NORMA

The food excellent, only the bad thing we had to way long time for the service cause very busy,the rest very good Food: 5 Service: 5 Atmosphere: 4


Noah
Noah

I love this place. Service: Dine in Meal type: Dinner Price per person: $100+ Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Godiva Chocolate Cheesecake


John
John

Excellent food and service. It was my first time there it won't be my last. I will have to save room next time for dessert... Service: Dine in Meal type: Dinner Price per person: $100+ Food: 5 Service: 5 Atmosphere: 5 View menu


Gerry
Gerry

Love it. Never dissapoints. Went again yesterday. Still great. Let's just say that I eat here frequently. There's a reason for that. Went again today. Tried the honey truffle chicken for the first time ... Cheesecake, Deeeeelish


Nigel
Nigel

Great food as always, good service, place was super Busy on a Sunday Evening, needed to wait for 40 mins for a table for 6. Should have booked! Service: Dine in Meal type: Dinner Price per person: $20–30 Food: 5 Service: 4 Atmosphere: 5


Lucille
Lucille

Just ate dinner here and the food was delicious. We had a waiter named Patrick who was exceptional! Very polite and accommodating! We will definitely be back! Thank you! Meal type: Dinner Price per person: $20–30 Food: 5 Service: 5 Atmosphere: 5 View menu


Ashley
Ashley

Food is delicious and the restaurant is always clean. However, the wait is always ridiculous, even with a reservation, at least from my experience...and my favorite dish was just removed from menu. Good food though. Service: Dine in Meal type: Lunch Price per person: $10–20 Food: 5 Service: 4 Atmosphere: 5 Parking space: Somewhat difficult to find parking


Lee
Lee

If you dine here you can expect slow service. We eat here 10 15 times per year and speedy service is the exception, not the rule. I expect restaurant dining to take about an hour without appetizers and desserts. Today it took 45 minutes to serve 3 meals. Last time we were here it was over an hour. The food is good when it arrives hot, which can also be problematic, but if you are on any kind of schedule you're better off finding another restaurant.


Donna
Donna

I met my friend there this past Wednesday to celebrate her birthday. We met at the location in the Walt Whitman mall We were seated in a booth as we had requested. There we sat for about 20 minutes before our server acknowledged us . After taking our order we didn’t receive so much as water for another 1/2 hour . She disappeared for about 50 minutes . I went to the front and mentioned we hadn’t seen our server .we asked what’s taking so long? She claimed it was because I ordered my burger well done . Well my burger arrives and not only wasn’t it well done but it wasn’t the one I ordered . I send it back and my friend starts eating her fish which was a bit cold and I wait . Someone from manag... View menu

Categories

  • Cafés Charming cafés offering a variety of freshly brewed coffees and teas, along with light snacks, pastries, and desserts. Perfect for a morning pick-me-up or an afternoon treat in a cozy atmosphere.
  • Salad A delightful assortment of vibrant salads, featuring fresh greens, seasonal vegetables, and savory toppings, drizzled with our signature dressings for a refreshing and wholesome meal experience. View menu
  • Italian Savor the rich and diverse flavors of Italy with our menu, offering classic pasta, savory risottos, and traditional meat and seafood dishes, all crafted with authentic ingredients and passion. Buon appetito!
  • American Enjoy classic American flavors with our diverse menu, featuring juicy burgers, crispy fried chicken, hearty BBQ ribs, and fresh salads. Indulge in timeless comfort with each bite, crafted to satisfy all tastes.

Amenities

  • Takeout
  • Delivery
  • menu
  • Television
  • menu
  • Parking Area

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"just adding to address the response. I do take back that you didn't offer an apology, you did. Sorry. However, our conversation and your response still do not address my chief complaint , which was not that your portion sizes were too large but that the person that picked up the phone should have suggested we had too much food and maybe we should cut back on one or tow portion sizes, especially since I made it clear how unsure I was and was looking for her guidance. That is the crux of my issue. i have been a regular patron for decades, by dining in or in some or in this case ordered in. i asked the receptionist for some guidance for 6 people, telling her we wanted 6-7 dishes. We were 6 people with average appetites and half the food is leftover. i understand that 1.5 orders feeds 4-6 people but what the receptionist should have told me once she knew we were ordering that many dishes we should have ordered less dishes ordered the single size portion in some if not all cases. Case in point, she suggested 2 full size trays of garlic bread (which was horrible btw) and 3/4 of it was left over. I unnecessarily spent an exorbitant amount of money on a 6 person meal, trusted the receptionist and should have received better guidance when ordering that many things. when i called back 2 days later to express my feelings to the manager, he basically offered me a refund for the garlic bread, not taking any responsibility for being totally misguided. LP has been doing this for decades and should KNOW that the more the dishes, cut back on the portion sizes...... Had i received a bit more of a token gesture and a small apology, you wouldn't be reading this review. DG"