Cheddar Bay Shrimp
Red Lobster

Red Lobster

1923 Dell Range Blvd, 82009, Cheyenne, United States

Full • Wine • Food • Seafood


"Some may have had great experience but I am just sharing mine. My husband son and I were looking for some dinner because we had just moved to the Cheyenne area and had not been to a red lobster in a very long time so we thought why not. We get there and wewere told 5-10 min wait which is no biggie. We get seated 20 min later and we understood that 5-10 min can take longersometimes. We get at our table and we were there for at least 30 min before some other customer talked to the hostess saying wehaven’t even gotten our drinks yet or been seen. The hostess had walked by us and made eye contact 3 times. Our waiter finallycomes and we order. We then wait another hour before we even get a sorry it is taking so long. By then my son was super hungryand tired. We said can we cancel and just go we are sorry but we can’t wait any longer. They said our food just popped up ifwe wanted them to bag it up. We said ok sure another 30 min goes by and we still don’t have it so I find the manager whoinformed us that we were forgotten. They dropped the fries as they were bagging and I could not wait any longer as it was wellpast dinner time and almost 8. We went to Wendy’s to get my son something fast. He was literally so tired he couldn’t eveneat. I am frustrated because if they needed longer waits in between seating customers they should have said so. I am mad atmyself as well for not leaving sooner and getting some food in my sons belly. They still wanted us to pay almost $70."

Red Lobster

Red Lobster

17021 Palm Pointe DR POINT AT, 33647, Tampa, US, United States

Steak • Casual • Salads • Seafood


"UPDATE TO THIS REVIEW: (I posted to complain, so I felt it only fair to post to say good things). The new manager, Elizabeth followed up on my complaint. She was SO nice and SO awesome! What I loved most is that she REALLY cared about my complaint. Ididn 't feel dismissed or just like another customer complaining . She really took ownership, and I loved that! It 's not alwaysabout getting something free or getting a gift card. There are times where it 's about someone really caring about what youhave to say as a customer, apologizing (and meaning it) and truly wanting to improve the service for the customer. And I feltall of that from Elizabeth. She offered a $50 gift card, and I can 't wait for us to give this location another try really soonunder her new management, in which I will definitely be updating my review. ?? My family and I had curbside take out. $125 worth of food and it wasterrible. First let 's talk about the serving sizes. If we 're paying the same money as those dining in, why are our serving sizeportions smaller? Now moving in to the food. The chips for the artichoke dip were stale, the dip itself was so thick it waslike soup that has solidified in a can sitting in the store. The brussel sprouts were hard and BURNT, yes, burnt! My kid 'ssalmon was rather rubbery. Good thing I ordered him a side of broccoli, because he only had a few stems with his meal, smh.Moreof our food went in the trash than in our stomachs. It was just a terrible experience and I was very disappointed. I posted apic of hard, burnt brussel sprouts These restaurants are failing poorly with their service and food quality, yet they 'recharging the same or even higher prices during these times. I 'm ready to just to stop eating out and just cook at home, which wedo most of the time, but try to treat ourselves with eating out every now again, but its so disappointing out here. Doesn 't doany good to reach out to m"