"When I arrived, the older woman at the front completely ignored me for the first five minutes. When I finally managed to ask about my order, she ignored me again until I had to raise my voice and say “hello?” Only then did she respond, telling me it would be just a few minutes, which ended up being ten. I will never return.
Edit: If you want to twist the narrative, at least acknowledge the reality of the situation. I showed up at 5:04 PM for my pickup. I have screenshots from another customer to back that up. I left at 5:18 PM, having waited while a man in glasses cooked, a young man walked about, and the older woman bagged items. I stood there until she finished bagging and walked away. When I tried to get her attention, saying “excuse me” into the microphone, she didn’t respond. She returned five minutes later.
During that time, you dispatched a delivery driver who was waiting after I had already arrived. Another woman there was ignored for just as long. According to the customer, he ordered his food at 4:42 PM. If you choose to ignore your patrons, don’t be surprised when they don’t feel friendly—especially when your customer service is sorely lacking. Even after waiting for ten minutes, I asked for an update and was told it would be just a few minutes more, only to wait another ten.
Just because I wasn't a regular patron doesn’t mean I wasn’t worthy of courteous service. Deliberately ignoring someone and then laughing about it only invites negative feedback. Your customer service needs serious improvement, as it was unwelcoming, rude, condescending, and unprofessional. It’s no wonder your reviews hover around a 3.8."
Cheese Steak Roll
