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Steak 'n Shake

Steak 'n Shake

4310 E Southport Rd, Indianapolis, IN 46237, United States

Steak • Casual • American • Ice Cream


"Saturday, 8/20/2022 Got to Indiana and decided to go have a Steak 'n Shake burger. We stopped at this location since it was on our way to the area we were staying at. I saw a Texas Roadhouse right across the street. There were plenty of parking. Staff here were very nice. You have to order from a kiosk. The two on the red counter are the kiosk you can use your card. The two kiosk by the window are the ones you can pay with cash. The gentleman behind the counter (he one of the cook), offer to help us with the kiosk should we need help. They do not do the traditional ordering where there 's a staff member at the front desk with a cash register taking your order. Upon arrival: Pros: 1) large parking lot. 2) we got in and can pick anywhere to sit. There were no other patrons there. 3) the 2 gentleman behind the counter were nice. Cons: 1) the glass door to enter the restaurant was filthy. It sure needs some cleaning. 2) all the tables, counters, chairs, and floors were dirty. Red counter was caked with... I don 't know. It was just dirty and sticky. 3) I had to wipe our own table for us to use. 4) while sitting on my chair, I happen to put both my hands on the bottom of the chair to help pull me forward to the table. Both my hands got super sticky from whatever gunk was on that chair. I felt grossed out. So went to the bathroom to wash my hands again. 5) the ordering kiosks were all dirty. You can 't miss seeing all those finger prints on the screens. It was sticky. I grabbed one of their wet towelettes and wiped one of the kiosk screen down, dried it with their paper napkins before using the kiosk. 6) bathroom wasn 't too clean. But wasn 't bad. 7) the burgers and fries here aren 't as good as other Steak 'n Shake I 've been to. Fries were over cooked. Lots of fries that were hard and hallow inside."