"For our main courses, my son had the teriyaki steak and I ordered the teriyaki chicken. Unfortunately, the steak was nearly inedible. We both struggled to chew the meat, and I even had to spit out my first bite because it was too large to swallow safely. After two bites of what felt like chewing gum that wouldn’t break down, we concluded that the steak was likely a poor cut and not cooked well. My chicken, however, was acceptable.
As for the steamed vegetables, they were okay, but my son mentioned that some of them had a fishy taste, possibly due to cross-contamination with the shrimp. We both ordered fried rice, which was served by filling a square bowl and inverting it onto the plate. Unfortunately, the rice on the outside was dried out, while the inside was still wet. It seemed like the rice had been prepared hours earlier and not stored correctly, leading to moisture issues.
I brought this up to our waiter, who spoke to the cook. The cook apologized but said there was nothing he could do. When we were about to leave, I asked about the manager’s response to our complaint, only to find out that the manager wasn’t present, and no one was available to address our concerns. We were told there was no resolution and that we were leaving without our meals. They expressed their apologies, but when I mentioned that I wouldn’t be returning, the waiter simply smiled and said, “Okay.”
This was my second visit; I had enjoyed my first experience, but it appears they have replaced the cook and chosen to cut corners at the expense of quality food."
