Chicken Fingerz 5
Zaxby's

Zaxby's

3815 S Orlando Dr, Sanford, FL 32773, United States

Tea • Chicken • American • North American


"The order taker greeted me with, "Can I take your order?" I opted for the Classic Chicken Sandwich combo, which was prominently featured on the menu. When she asked if pickles and Zax Sauce were okay, I inquired about the Zax Sauce. Unfortunately, she struggled to provide a description, so I replied, "Sure, whatever comes with it." She then asked me for my drink choice, and when I asked for a non-carbonated option, she began listing caffeine-free Coke. I opted for sweet tea instead. She informed me my total was $8.01 and told me to pull around. At the pickup window, two cars were ahead of me. The first car took about a minute to move on, while the second waited four minutes for their order. The cashier was polite and friendly. After handing me my sweet tea, she asked if I wanted ketchup, to which I replied, "Sure." She returned a couple of minutes later with a bag and mentioned, "I put three inside," indicating three packets of ketchup. I parked under a tree in the lot, inserted my straw into the iced tea, and took a big sip. The sweet tea was perfectly crafted, with a robust tea flavor balanced by sweetness, without being overly syrupy. It was refreshing and flavorful. As I opened my sandwich, I noticed the Zax Sauce had leaked all over the foil bag. The sauce was reminiscent of a mild Buffalo sauce—zesty and tangy without too much heat. The bun was similar to a Hawaiian roll, though not overly soft. The chicken breast was well-breaded and golden brown, with a crispy batter. While the chicken was slightly moist, it had a somewhat stringy texture. Overall, it was a flavorful sandwich. After finishing the sandwich, I headed towards the 417. As I reached for some fries, I found the crinkle cut fries to be thick but not thoroughly cooked; they were a bit mushy, resembling undercooked fries. I nibbled a few on Lake Mary Blvd, and as I entered the 417, I noticed one had a seasoning that resembled paprika. The red seasoning gave a slight spicy and salty kick. It could have been improved with more seasoning for better flavor. I’d definitely be willing to give Zaxby’s another try."

Zaxby's Chicken Fingers Buffalo Wings

Zaxby's Chicken Fingers Buffalo Wings

3181 Matlock Rd, 76063, Mansfield, US, United States

Chicken • American • Chicken • Fast Food


"However, the app offered both regular and seasoned fries, and I had specifically chosen regular fries. Yet, when my order was ready, they gave me seasoned fries instead, and the egg rolls were burnt. When I called to address the mix-up, I expected the staff to apologize and offer to replace them. Instead, the guy on the phone claimed it was my fault for not mentioning I wasn't hungry. I explained that my original order was placed based on what I saw on the app. He then insisted that they only sell seasoned fries, as if everyone automatically knows this policy. I wanted to tell him that I’m allergic to the seasoning and that it has previously sent me to the ER—something I’m not eager to experience again. He dismissed my concerns, saying it was common knowledge that they only serve seasoned fries and anyone should know this. I informed him that it was my first time ordering and that not everyone is familiar with their practices. He eventually offered to refund me for the egg rolls if I brought them back, despite not acknowledging that they were burnt. His excuse was that it was probably due to new cooking oil, and while he claimed they have four fryers, he insisted they all looked dark that day. I asked if he could replace the fries, but he blamed me for not specifying my preference, arguing that they can’t ask every customer if they want seasoned fries, suggesting I should have remembered my allergy. Essentially, he made it clear that they didn’t care if I ever returned as a customer. In fact, he straightforwardly said he didn’t want my business. So there you have it—I won’t be visiting any Zaxby’s again, no matter who is offering to pay. This was my first and last experience at one of their locations, and it fell far short of my expectations."