"Hate to complain but horrible service here. Have eaten at Lou Malnati 's in other locations before, and get take out from a different location somewhat regularly. Last night we went to the DePaul location after a lovely nearby event. It was a beautiful, warm night out and they had outdoor tables. Hostess or front counter person was friendly enough, though because we would have been the only table outside told us it was better, service wise, to eat indoors. In retrospect I wonder if she was possibly worried of the wrath of the server. That server who we got ten minutes in seemed unhappy from the moment she walked up and was not very amenable to questions. We ordered a beer and a cider (both in bottles , caesar salad to share, and medium pizza.A few minutes later, bottles were flung down on our table, no glasses or here you go just flung by server who was gone in less than a flash.Caesar came about 10 15 mins later, by a food runner. There were no plates or silverware on the table and as she walked away we asked for them and fresh ground pepper, and if we could get another beer. But no one brought us plates or silverware. We asked again to no avail and we eventually got up and found some ourselves. Maybe they had a big takeout business but there weren 't that many tables. When the server did come by we asked again for fresh ground pepper (which most places with entree salads provide and the one beer. She seemed unaware of what a pepper grinder was. She came back with the wrong drink, not the beer we had ordered, rushed off (so we had to flag her down and then blamed us for the error. Wow. No one took the dirty salad plates away, until we asked, no one took the empty bottles away ever. It was down to maybe two other tables at this point. We had just come from an amazing event so we still had a great time with each other, and were pretty successful at ignoring how rude the server was. But never again will we go to this location. The pizza was decent enough (if small they don 't tell you the size in inches on the menu and no one seems to know the dimensions . The caesar had too much dressing but we were starving and ate it all and it tasted good do not understand why they add tomatoes to it though. Would still get the food again to go or delivery but the rude server (we 're sure she was having a bad day but no need to take it out on guests! and just bad overall service experience in a restaurant without much ambiance (except for those outside tables is a no go."
