"Our visit to this restaurant was the worst we have ever had. The service was not just bad, it was terrible. We arrived at 7.30 pm and did not receive our food until 9.20 pm. It felt like we were purposely chosen to receive the worst service of 2019, as other tables that arrived at the same time as us had already finished their meals and left. Our waiter took 10 minutes to bring us our wine and then never returned to take our food order. After a long wait, we had to flag down a different waiter to place our order. We ordered salad and steak for two, but were left waiting at our table for hours without any sign of our food. Our waiter did not check on us at all. Eventually, we had to call over a hostess to ask about our food, but she never came back. When we got our waiter's attention, he brought us more wine but still did not bring our food. After almost 2 hours of waiting, our steak finally arrived, but they got our order wrong - serving side salads instead of the fries we had requested. They did not provide steak knives or extra plates, so we had to struggle to cut our tough steak with butter knives. The manager came over and offered us wine, dessert, and tried to persuade us to stay as customers. However, we were not impressed by the poor service and declined. The manager assured us he would rectify the situation, but then presented us with a full bill with only a minor deduction for one glass of wine. We paid for the steak and left, feeling frustrated and disappointed. Overall, the staff at Libertador restaurant appear to be inexperienced in providing quality customer service and hospitality. This experience was so terrible that it left us wanting to scream into a pillow when we got home. The average food was certainly not worth the aggravation we endured. This negative review is completely justified."
