"We decided to give Panchos a try as we were in the area and remembered having good experiences in years past. Such a disappointment now. Atmosphere is pleasing, and the whole bar area has been opened with more of a cantina feel--not a bad start. From there it was downhill as our server was barely present throughout the meal. It wasn 't too busy, although she may have had an outdoor table to cover. Long waits for every request...taking the drink order, bring drinks out to the table, taking our food order, etc. We only had a refill of iced tea because the runner who brought our food asked if she could bring anything else. Our waitress did notice that our refills could 've used ice (brewed iced tea a plus), but we only saw the ice at the end of our meal as an afterthought. She wasn 't attentive to our table, and we had to initiate any request to keep her moving. To be fair, we did see other wait staff stepping up to serve their tables--our waitress just didn 't seem to be interested. Food could 've been decent, but as hubby ordered fajitas, it seemed every other component waited somewhere to chill while they were prepared. Only his fajitas came out hot--everything else was tepid at best. I tried the Chicken Suiza, which showed promise, but the congealed cheese left it a better choice for leftovers to heat up tomorrow. Beans and rice on both plates were outright cold. Not much flavor on those at all. We were really hopeful to try a new old favorite, but don 't see ourselves going back."
