"It 's almost like this restaurant completely gave up, what used to be packed was quite empty for lunch. There was a hair in my food, error after error, and poor service all around.As soon as we were seated the nightmare started. We were seated in a table that was broken, the lightest touch and tilted like a seesaw. The hostess gave us attitude just for asking to be moved.Then came one of the worst waitresses I have ever encountered (receipt said name was Evan but not sure). After a long wait she finally showed up. Our party of 3 all asked for water, waitress only brought one water? Asked for water again but waitress forgot again. We 've now been waiting quite a while and waitress finally asks for our drink order, so we order drinks and say we are ready to order food. Waitress says she can 't take the food order yet? what?! And that she 'll be back, proceeds to disappear. Drinks don 't come out for 15 minutes and waitress doesn 't show up once. Finally waitress comes to take the order, she repeats the order twice incorrectly. Part of order does come promptly but waitress put in the wrong order (potato crisps instead of country potatoes). Have to flag her down to address it and ask for water AGAIN.Finally my meal comes last, there 's a GIANT HAIR across my breakfast sandwich. Of course waitress is missing again. After 5 minutes of waiting, i get up and go find her myself, I explain the situation and she says she 'll be right there. Waitress proceeds to walk past our table and take another parties order, take payment from another table, and actively ignoring us. Everyone is almost done eating and I am still sitting with a plate with a hair in front of me. No offer to remake it, no offer for another item, just ignored. I get up and request a manager. When the manager shows up i 'm heated and complaining at the lack of service/food/errors. Waitress proceeds to walk up and lie, says she did address the hair with me but no manager was around? What??!!! Also tells the manager look there 's a glass of water on the table so what 's the issue?Manager was just as incompetent. First question manager asked was do you want to keep the plate or would you like me to remake it? Who would say yes I want to eat the food with hair in it thats been sitting untouched for what was probably 15 minutes? Manager completely ignores and fails to address the service complaints. Replacement plate took just as long to make yet it looked like it was microwaved (limp yet steaming croissant sandwich). Manager then says I took the sandwich off your bill and I also took the replacement sandwich off So she was going to charge me for both?? Oh and at the time the replacement showed up is when the Country Potato finally showed up for the error the waitress first made.Manager did not assign another waitress to us and old waitress continued to completely ignore us. Yet found it in her heart to show up for payment and sarcastically say she hopes we had a great time and service..."
