"I have been visiting Coldstone Gallery in Baldwin for many years, but recently there have been changes in staff and the new employees do not seem to take the pandemic seriously. The employees are young and inexperienced, with some wearing masks inconsistently. During my visit today, I found a hair in my ice cream cup for the second time in two weeks. The first incident occurred when I purchased a gallon of chocolate ice cream and discovered it was not fully filled, with a hair in it. The staff do not seem to prioritize hygiene, with one employee not washing their hands after handling glass doors and serving customers. This establishment either needs new owners or a new manager, at the very least better oversight during busy times. If improvements are not made soon, I fear this business may not survive. My family and I will no longer be returning to Coldstone."
