Cold Stone Creamery

Great choice quality product courtesy staff clean business decent prices

great selection quality product with friendly staff clean business decent prices

I absolutely love my Cold Stone ice cream! It's a fantastic treat. The location here is excellent, and the customer service was outstanding. View menu

I was really disappointed with my experience tonight. The staff appeared annoyed by customers entering the restaurant and were very impatient with us and other guests. They came across as quite rude. To make matters worse, I found hair in my ice cream.

I love treating myself to ice cream from this place every now and then, but I find it frustrating to pay $7 for a container that isn't full. The dome-shaped clear lids serve a purpose! Unfortunately, my order today (11/26 at 4 PM) didn’t even reach the top of the container. This is quite disappointing!

Was a little busy but the line definitely moved fast. The staff was fast and friendly. They definitely give you what you pay for. A lot of variety to choose from for mix ins and ice cream flavors and they now have sorbet too! Big portions and I got a caramel apple this time too : Definitely will be back to this location. View menu

Last Friday I went to pick up a cake I ordered online and there was a small hiccup in my order. Autumn not only solved my issue with my order but went over and beyond and compensated me for my trouble. She was kind, professional, and was understanding of my issue. If I could give her 10 stars for customer service I would! I hope Cold Stone creamery knows how valuable of an employee they have in this Roseville, MI location. Thanks for the outstanding customer service and of course the delicious cake!!

I ordered a few ice creams the other day and was very disappointed by my visit. I ordered 2 love it is online and was told the order would be ready in about 20 minutes. So I get there a few minutes early and waited for almost 20 minutes for my order. also the whole time I waited, the entire online order collection line was ignored. but when I finally got my order, I went into my car and checked it to make sure everything was there, I saw that I was two like it and my ice creams were completely melted, not to mention that my admittance was not even in the ice. I wanted to go back in, but the place had already closed at that time. the photo is from my order when I came to the house, which is n...

update 1 apr 2022: the load owner has asked me to apologize for the experience I had in the roseville store. she offered to replace the item I had received in a smaller container/mount than I had paid. I wrote them last night and she has the job ready for me to pick up. I appreciate the owner who does it right. the ice was as always delicious. my original review I ordered and paid online for in-store pickup 1 must have it size items and 1 like it size items as follows: 1 x cheesecake fantasy no blueberries please. Must have it (1 x $6.59) $6.59 1 x no cone or bowl 1 x germanchökolätekäke like it (1 x $5.49) $5.49 1 x fudge topping (1 x $0.89) $0.89 1 x plain waffle bowl (1 x $1.59 subtotal $... View menu