Corned Beef Brisket
Firehouse Subs

Firehouse Subs

1215 W Pioneer Pkwy #220, Grand Prairie, United States

Delis • Salads • Desserts • Fast Food


"Although I was satisfied with my service, I being a first time customer, overheard some of the crew making their way towards the drink station which just so happen to be by our table. We over heard them acknowledging that the drink station had no Dr.Pepper anymore (probably needed to be refilled or changed out). One of the employees then goes on to say ? see, I told you we were probably out of Dr.Pepper and you needed to change it out.? Another employee goes on to say ?Well I?m not changing it until someone asks for it. But no one wants Dr.Pepper? little did they know I did want a Dr.Pepper. Unfortunately since I?m used to being dismissed or told that unfortunately it was completely out I picked another beverage. It wasn?t what they said but how they said it. Neither one of the employees who went to grab a beverage went to solve the issue although they now acknowledge that it was an issue. I?m not sure that?s very good customer service if you ask me but other than that I had a really good time ! I told the gentleman that was taking our order that it was my first time and he was very patient with me. I asked about the meatball sub and he gave some great recommendations and tips. He also gave me his opinion on how it was one of his fave subs. I?m not sure if his name is actually Jeeti like it says on the receipt but thanks to his excellent customer service I told my Fiance` who loves the food here that I would definitely be back. So thank you very much Firehous Subs! This was one of the best experiences I?ve ever had. Way better than subway that?s for sure !"