Crispy Fried Cauliflower
Keg Steakhouse

Keg Steakhouse

4265 Albert Street, Regina, S4S 3R6, Canada, S4S3R6, United States

Bars • Steak • Seafood • Italian


"By far the worst service I’ve ever experienced. 20 min late to get seated for our 7:00 reservation for a 75th bday dinner and engagement celebration. Things happen they were busy. Get seated in the lounge with an 8 year old at 7:20. Not great but at least they found us a table. Server (I think the name was Dani but she never introduced herself) brings water and we do not see her for another 20 min. Meanwhile manager comes by to shake my hand? and offer a group of 8 (1 of which a minor and 2 others not drinking alcohol) 1 bottle of house wine for the 8 people to share. No thanks, so first round of drinks is next option. Fair enough. One of us mentions to him that “we just want to get served and are hungry” he assured us we will see more of him and not to worry. Drink order gets delivered and meals finally get ordered about 40 min after sitting down. Manager comes by to offer a dining room table which we declined at this point. Meals took about 50 min from ordering (7:55ish-8:50) with zero communication from our server who we saw maybe 3 times in that hour. 2 meals overdone from sitting in window. 8 year old sleeping in the bar at this point. Things happen, but the absolute neglect from the server was shocking. We were visibly upset and management avoided us instead of least trying to help. Bills came, the first round of drinks was not housed as promised. I refused to pay for the kids meal as he’d waited near 2 hrs from our reso and was sleeping in bar. Now no one enjoys dealing with an upset group of people but neglecting them entirely and being rude poured gas on this fire. It felt almost intentional. Admittedly one of the group was also quite upset and asking for additional discounts which likely didn’t help matters, but again, zero effort by staff or management to better the evening other than the first round of drinks offer at the start of the night. Not one to leave reviews but what was supposed to be special night was ruined. We expect better they should too."