"I recently came here on a Sunday afternoon. It was busy with a short wait but not as long as wait at other locations in the mall (that should have been a hint). I have been here before but it has been a while. We decided to go here to have something different that we didn 't do in a while, and it was not great. We were given 15 20 min wait time, and we were texted in about 20 minutes. The waitress we had was extremely nice, patient, and polite, but the service in the entire restaurant was super slow. It took about 15 20 mins just for our drinks. The drinks were also made inconsistent throughout the night so some were great, some were ok, and some were terrible (for the same drink margarita). At one point a manager came over (older white male, glasses, accent) to ask us if we were receiving good service. I explained to him that the server is very nice, but the service in the entire restaurant is super slow and we also were still waiting for the biscuits (main reason anyone goes to Red Lobster) after 25 minutes. He laughed and said yeah well it takes 14 minutes to cook so they should come soon. I said ok well it 's almost 30 minutes and we are still waiting. He said maybe they are coming and just walked away. Why ask people how are they doing if you make ZERO attempt to address any issues? Another group of people were trying to find their waiter as they were walking out and advised the manager. He just called waiter on radio but made no attempt to assist the customer. The majority of the time I was there (around 2 hours) he just stood against the wall clicking on a tablet. The biscuits ended up coming out after us being there 43 minutes!! Food took almost a hour to come out. My friend ordered Cajun chicken linguini Alfredo with double chicken. They ended up bringing out two orders of the same thing instead of one order with double chicken. When he told the expeditor, they took the other order back and said they would fix it. 5 minutes later nobody had returned and he was still waiting so we stopped the waitress and told her again what happened. She went to tell the kitchen and one of the line cooks came out and started arguing with him and getting loud with him saying she cooked it herself and knows she made two portions of chicken. He told her I understand, but they put it in two pastas, not two orders of chicken in one pasta. She rolled her eyes and walked away. 2 4 minutes later our waitress came back and said she wants to know if I should deduct it from the bill or if you still want it because it will be 8 10 minutes? He explained how he needed the protein and that 's why he asked for it so he will wait. Simply UNBELIEVABLE! How do you come out of the kitchen to argue with a customer instead of just trying to fix the problem????? Spent over 2 hours at this restaurant for a simple dinner that should have been around an hour. Several of the staff act and talk ghetto. The management sucks. Definitely not a great location."
Crispy Green Beans
