"To Melissa 's misinformed response:First, the DoorDash refund was initiated by me and me only not Jaime. She called them for no reason after I told her I already requested and received the refund. DoorDash had the common sense to not only issue me the full refund, but much more, since this was a safety and quality issue.The expired food did affect other locations, as Jaime said products were also pulled from other locations ' shelves.The theme of my review is not just about Revival selling expired food, but the disgusting attitude from Jaime. You also did not acknowledge my praises for Cameron. In dealing with the same situation, Cameron and Jaime were complete opposites. Jaime was rude, condescending, and took zero accountability. Terrible customer service skills. I would not have escalated anything if Jaime had been professional, or even apologized.I am actively escalating this situation and you have Jaime to thank for that.Revival selling expired food and I also experienced deplorable and unacceptable customer service from Jaime (or Jamie) at Davis location. The food came unfresh and expired. No one cared to check the overnight oats and the entire batch was expired and sold at all Revival locations. These were only pulled when I called to ask why the overnight oats tasted so sour, tart, carbonated, and rotten. I initially spoke to a wonderful person named Cameron, who was incredibly kind, apologetic, and genuine. He even said he and others tasted the overnight oats to confirm they were in fact expired.Cameron was the total opposite of Jaime, who made it sound like the customer 's problem. When I asked Jaime for a replacement or a gift card for this experience directly from the store, as a show of accountability and customer loyalty, Jaime basically said absolutely not. She sounded extremely resistant to to make anything right and when I told her I will be posting a review about this and contacting the health board, she sarcastically said PLEASE do! So, that 's what I 'm doing.I 'm hopeful that every employee will learn from Cameron, who I hope becomes a manager. The way he listened and responded to the situation was extremely professional and did not exacerbate the problem, like Jaime chose to do. And it 's really about principle. If Jaime had offered, say a $5 gift card, or said the next one 's on us or something to that effect, or even attempted an apology, then I would have not have felt inclined to post this review and to get the health board involved. But again, she urged me to post this review and to escalate the situation with the health board.Please use caution when dealing with Jaime, if she is still at Revival. But hopefully you come across other professional and much more qualified staff members, especially Cameron, who was such a sweetheart. Learn from him."
