Fried Cheese Curds
Fountainhead

Fountainhead

1970 W Montrose Ave, 60640, Chicago, United States

Pubs • Steak • American • Pub Kitchen


"I'm really only giving Fountainhead three stars due to a decent experience downstairs. Upstairs probably deserves a one or two star rating. We came to Fountainhead on a whim as it was on of the first nice days in a while. We were quoted a 1 hour wait for the rooftop, which was expected, given the fact that it was dinner time and a beautiful night. We decided to get an appetizer and a drink downstairs during the wait. We were seated at the bar and both bartenders were fantastic! They were attentive to our needs and were friendly. We went with the cheese curds, which was probably the best thing I ate that night. Lucky for us, the one hour wait ended up being more like 35 minutes. This is where the night took a turn for the worse. The other reviews were spot on that the service on the rooftop was HORRIBLE. Literally some of the worst I have seen. It took almost 20 min to order and get our first drink (I ordered a vodka/soda and my husband a beer). The waitress didn't even take our food order after she dropped our drinks off. Another 20 minutes later, we managed to place our order. I got the fried chicken and my husband ordered the shrimp roll. The food took another 30 or 40 minutes before we finally received it. You could tell it was ready a while before it was dropped at the table because it was already cold when we got it. The chicken was average at best and the Mac and cheese was flavorless. It took us another 30 minutes to flag our waitress for a second drink and our check. She eventually dropped both off but then never came by to cash us out. I think after 20 minutes of waiting, we finally gave up and walked to the bar to pay our tab. She did finally stop by to ask us how we were doing, but never once apologized for the wait. If we come back here, I really hope it's not the same experience."

Deforest Family

Deforest Family

505 W North St, 53532, Deforest, United States

Pizza • Family • American • North American


"I would have easily given this place 5 stars based on their food. However, the service and pricing were completely ridiculous. We were seated, and an older couple came in after we sat. I watched the owner point to a table without looking at them, and even though the woman said something twice he ignored her and kept walking. Not exactly a way to get return business! The look on her face said it all. After we placed our order (and the order was read back twice), the waitress brought our appetizers, but no plates to put anything on. Finally got some after asking, but then the older couple asked for a condiment, and the female owner literally snapped her fingers and pointed to the older couples table. Which the whole restaurant saw. Extremely unprofessional considering that she could have helped them, but instead went into another part of the restaurant and sat down. The waitress was the only one working and there were a handful of tables so she was super busy and definitely inexperienced. Our food came, and the waitress never cleared the table and then told us the kitchen made a mistake on my daughter's eggs. She wanted overmedium, but they were scrambled. She told us we'd have to pay extra for new eggs and the toast that she ordered. She had a complete meltdown about it, but she kept looking at the owner in a panic. That tells me he is not very business savvy and cares more about money than customers. What policy says that a customer should pay for your mistake? Also, why is your policy that if someone wants toast instead of pancakes, they have to pay $4?? I suggest taking a business class and retraining your staff unless you don't want to stay in business. I'm willing to pay for a good experience, but $100 for what we got was not worth it. Your food is good, but your lack of customer service, high prices, and business practices are certainly in need of an overhaul!"

The Pizza Cutters

The Pizza Cutters

2410 Court St, 13208, Syracuse, United States

Fish • Pizza • Cakes • Italian


"Finally! I got the chance to try a new pizza spot. I NEVER eat pizza! So I went on their Facebook page to do a delivery order. The actual delivery time ended up being late. But when I called to verify my order earlier, the number I gave online was one number off. They tried to call me and explain. Oops, my bad. When the order arrived, I was heading out the door to my sons house to watch some March Madness. The delivery had to wait another 15 min trip. Total trip time prolly 1/2 to an hour before eating. I know what box steam can do to a traveling pizza. But let me tell you, it was worth the wait! The first I tried was the pizza with cupping pepperoni and sausage. Traditional brick oven NY pizza. Wow. I was very pleased. Top 10 Cuse area! I could only imagine eating it after it came straight out of the oven. It would 've been amazing. We also ordered a Detroit style pizza. That too was authentic and true to the name. To our surprise they threw in an order of wings. I guess compensation for the delivery time. No need, but greatly appreciated. I believe they were the everything wings. I gotta say, they were very unique. I never had that taste in a wing sauce before. Crispy and covered with plenty of sauce too. One of a kind, and on point! They need to represent with those in The Battle of The Wings that is coming up! I 'm not sure of what the side sauce was. Tasted like a sweet heat. Great to dip the wings in! Maybe even to drizzle over the pizza!‍ All in all a great experience. My family who dined also agreed. I 'm definitely a fan. Next time I 'll have to try some calzones, or some other menu items. I can 't wait to reheat the the leftovers for a more out of oven experience. Check em out!!!"