"On my first visit, I ordered the ultimate sausage biscuit but was told the griddle was out of order. I then tried to get a bacon and egg biscuit, only to find out they had no eggs. So what exactly do you have? Every door and the drive-thru window has signs stating they open at 5 AM. One morning, I stopped by at 5:45 AM and saw employees outside smoking, thinking about how good that ultimate sausage biscuit would be. However, when I reached the order station, I was told they were closed and wouldn’t be open for another 45 minutes. What?!
This morning was the last straw. All the lights were on inside, both roadside and at the drive-thru. I pulled up to place my order and waited for two minutes... silence. I moved to the pickup window and saw someone behind the counter. They either didn’t notice me or chose to ignore me. I went around and parked to walk inside, only to find the door locked. It was 5:45 AM with three cars in the lot. I left and went to Bojangles just a block away. There, I was greeted by friendly staff who took my order accurately and quickly. Customer service is crucial in fast food, and it seems that Hardee's in Hendersonville has forgotten that."