"To summarize my experience: when I first called with a few questions, they didn’t know the size of the party pizza. I had to ask multiple times, specifically requesting the size in inches, before someone was finally able to answer me. When I called back to place my order for the next day, the man on the phone started recounting an order that someone else must have placed, and I clarified that I wanted to make a new order. He confirmed the time (2:00/2:30), and I thought everything was sorted.
However, at 2:15 the same day, I received a call from a delivery driver who was unsure if he was at the right location. I informed him that the order was for the following day. To his credit, he was polite and simply asked for the correct address to facilitate his delivery. After that call, I reached out just to confirm that my order was still scheduled for the next day, and a woman answered without asking for my name. She abruptly responded, “Yes, it is, bye,” before hanging up on me.
This series of poor interactions left me feeling uneasy, and my instincts told me to cancel the order. When I called to do so, the man I spoke to asked, “Why?” and then actually laughed. It was incredibly unprofessional! I knew I had made the right choice, especially when he mentioned, “We’ve already made your order,” meaning I was definitely not going to receive fresh food the next day. This was especially disappointing since, as I mentioned, the previous owner was fantastic. We will not be returning to Bella Luna."
