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Tomas Cafe

Tomas Cafe

622 S A Street Oxnard, CA 93030, United States

Cafés • Mexican • American • Breakfast


"I 'm going to start off by saying 'sorry ' but this review is not going to favor the restaurant! First of all I 'm reviewing TOMAS CAFE IN OXNARD CALIFORNIA not SF. We have eaten breakfast at Tomas ' many times both before and after Covid. Having said that we have eaten at various restaurants throughout the county, so I am comparing them when referencing my issues with Tomas Cafe. When first walking into the restaurant there is no one there to greet you nor are any of the tables 'set up '. Finally when someone does come out to welcome you to their fine establishment we 're told that we can view the menu, which is spread out over the counter, and order. After putting in our orders we are told to sit at any table (tables without any napkins or silverware. When our food arrives it is on paper plates, which aren 't even pretty, accompanied with plastic forks! My husband will try Mexican breakfast meals as well as traditional plates. I love a country style breakfast with bacon or sausage as I am not a big breakfast person. But I have always told my husband 'how can you screw up a breakfast of bacon and eggs? ' Well what does it say about breakfast when all you can compliment are the eggs on your plate? My sausage links were really sad, the potatoes were poorly seasoned and the bell pepper and onion were just thrown on top! The Chile verde my husband ate was just mediocre and the beans and rice needed more flavor. I 'm sorry but I missed not having a person come over to ask if 'everything was ok '. As I said we have eaten out many times since the shutdown, also known Covid, and there are plenty of restaurants which are still greeting you as you enter and visiting your table to ensure you have a good experience. One final thought, I would not have left the tip I left when I ordered if I knew I would be as disappointed as I was. Sadly we will not be returning."

Chilacates

Chilacates

658 Centre St, 02130, Boston, US, United States

Meat • Tacos • Drinks • Buffet


"Food is usually quite good, but sometimes it's quite awful. I've found that at a lot of Mexican places; you get the same dish each time, and 1 out of every 10 times it's really bad. The main reason for the 2 star review is the way they treat call inorders. If you call them, you're not even a 2nd class citizen, you're a nobody. They let the phone ring for minutes at a timeand sometimes never pick up. When they do pick up, they put you on hold and then forget about you, literally. That is not anexaggeration. Whenever I call, I'm put on hold and forgotten about. Usually I can last about 5 minutes before giving up. Onetime I tested to see how long it would last. I was on hold for 8 minutes before the line went dead. I called back, and asked ifthey forgot someone was on the line. They admitted they did. This would of course be excusable if it didn't happen every time.It would also be excusable if there were a long line of customers in store waiting to be served, but that's not the case: theynever put you on mute so you know whether they're helping people or not. The time I was on hold for 8 minutes, after the onecustomer that I was put on hold for, there were no other customers the entire hold time. This has been the case most other timesas well. So, managers: get your staff together and train employees how to handle the phone line. I worked in food service forover a decade, so it's not like I don't have empathy, but if you want business then you need to take orders. And you can't takemy order, or anyone other callers' because the phone line is hung, when you leave me on hold and forget about me."