"I am a frequent customer of this BurgerFi, but felt compelled to share my observations over the last few month. This location gives BurgerFi a bad name for people in this area. I love this food chain and their food is delicious and of superior quality. It 's what keeps me coming back. The staff here is also very friendly. However, the management for this establishment specifically should be ashamed of themselves. From a blind but educated eye, it seems that they 're only interested in making the most profit possible with no regard for service. The restaurant is consistently under staffed, and at times seem under trained. There is always a line and a long wait (usually ~20 minutes AFTER ordering). Since it re opened under new management, I have never seen more than one cashier working, even during prime hours. After ordering the kids meal for my daughter, I was told they were out of apple juice, kids sized sodas and bottled water. I settled for the adult size soda. When I went to scan my loyalty card, I was told this was out of order. I can 't remember the last time it was working. The soda machines are also frequently out of order. Rarely are all of the flavors available. Today they were even out of regular coke. During my last visit the soda machine was leaking all over the floor, unattended. Today, I arrived at 7:30pm and left with my takeout order at 8:15pm. My fries were undercooked and cold, burger was cold, and kids grilled cheese was burned black. In one of my visits over the past couple of weeks, as I waited in line, I watched customer after customer yell at the cashier for not having items in stock. I felt the need to apologize to the cashier for seemingly always having to deal with frustrated customers. Then my assumption was confirmed they whispered back to me the management here has really gone to ****. The recurring theme here seems to be that of cutting corners and doing the bare minimum to maximize profit. Light on staff, light on inventory, light on service. I am hoping corporate will step in and turn this place around, otherwise I will not be back."
