"**Date: 11/6/2023 - Permanently Closed**
O'Charley's has a reputation for offering consistently good food, catering to a wide range of tastes. It's an excellent spot for a meal with friends, offering a menu that appeals to everyone. Throughout our visits, the food has always been well-prepared and reliable.
However, during our latest visit, my wife's rice was a little undercooked and crunchy. Just as she noticed this, a manager came over to check if everything was satisfactory. When my wife informed him about the rice, he apologized and promptly went to address the issue in the kitchen. A few minutes later, he returned, acknowledged that the rice did not meet their standards, removed the charge for her meal from the bill, and provided a replacement dish that was correctly prepared at no additional cost. This level of customer service is impressive. I highly recommend giving them a try!
**Previous Visit Reflection: 5/21 for the 3-Course Special**
During our previous visit, we enjoyed the 3-course special, and the food was abundant and well-prepared. Our waitress was outstanding, making it a worthwhile experience.
**Update as of 9/27/2023:**
The food remains good but has lost some of its uniqueness. The cup of soup has shrunk to the size of a small coffee cup, and the blackberry cobbler appeared mostly syrupy with very little fruit. Additionally, the menu options have been reduced since before the pandemic. I have some concerns about these changes."
