Phone: +18286924224
Address: 65 Highlands Square Drive, Hendersonville, 28792, United States Of America
City: Hendersonville
Menu Dishes: 35
Reviews: 3213
Website: http://www.ocharleys.com
"**Date: 11/6/2023 - Permanently Closed** O'Charley's has a reputation for offering consistently good food, catering to a wide range of tastes. It's an excellent spot for a meal with friends, offering a menu that appeals to everyone. Throughout our visits, the food has always been well-prepared and reliable. However, during our latest visit, my wife's rice was a little undercooked and crunchy. Just as she noticed this, a manager came over to check if everything was satisfactory. When my wife informed him about the rice, he apologized and promptly went to address the issue in the kitchen. A few minutes later, he returned, acknowledged that the rice did not meet their standards, removed the charge for her meal from the bill, and provided a replacement dish that was correctly prepared at no additional cost. This level of customer service is impressive. I highly recommend giving them a try! **Previous Visit Reflection: 5/21 for the 3-Course Special** During our previous visit, we enjoyed the 3-course special, and the food was abundant and well-prepared. Our waitress was outstanding, making it a worthwhile experience. **Update as of 9/27/2023:** The food remains good but has lost some of its uniqueness. The cup of soup has shrunk to the size of a small coffee cup, and the blackberry cobbler appeared mostly syrupy with very little fruit. Additionally, the menu options have been reduced since before the pandemic. I have some concerns about these changes."
All prices are estimates on menu.
Hendersonville, in western North Carolina, offers charming downtown streets, apple orchards, and Southern comfort food like fried chicken, grits, and locally sourced apple pies.