Classic Cheeseburger Classic Cheeseburger

Juicy beef patty, melted cheese, fresh lettuce, tomato, pickles, and signature sauce on a toasted bun. Classic and satisfying.

TGI Fridays

TGI Fridays

301 Rocky Run Pkwy Wilmington, DE 19803, 19803-1515, United States

Pubs • Burgers • Belgian • American


"The restaurant is generally consistent and good. This meal was a disaster. After ordering, we heard someone tell the adjacent table that the restaurant had run out of chicken tenders (at 7:15 p.m. on a Saturday). Because one of us ordered this, but were not told there was a shortage, we assumed we were the last table to receive them. When they brought two house salads, I noted that I had ordered a Caesar and the person took the salad back. When our dinners they told us they had run out of chicken tenders. We ordered a grilled chicken sandwich. About five minutes later they delivered my salad, which I refused. We completed our dinners; the chicken sandwich did not arrive. After our empty plates were taken away, I sought the manager. A few minutes later, a deer-in-the-headlights person arrived and said he was the manager. We explained the problems, and he claimed it was only 10 minutes since we ordered the sandwich. We canceled the order and the manager said he would adjust our check. This man demonstrated no confidence and, in contrast to our server (Michael) who was diligent and caring, the manager gave the opposite impression. I also explained to the manager we were in a time crunch because we were going to visit a sick relative in the hospital. Many minutes later the server brought our check. It included a coupon we had and a 15% discount, but also a Heineken we didn't order. The server adjusted the check and we paid and left. While the quality of the remaining meals was fine, this was a travesty. We also observed the hostess refuse to seat a person dining alone in a booth around 8 p.m., telling him they saved the (mostly empty) booths for larger parties. The manager also did not care when I told him we were frequent customers and that I had over 3,000 Friday’s points. In short, a disaster, and poorly handled by the manager. Addendum-We tweeted, they asked us to email them, we did, left a call back number, we called social media cust svc was in a mtg ."