Lobster Pizza
Red Lobster

Red Lobster

2965 Erie Blvd E, 13224, Syracuse, United States

Steak • Salads • Seafood • American


"I arrived at Red lobster in Liverpool NY, around 2.5 hours before closing. There was only six tables being used. The greeter explained that it would be about 5-10 minutes before we could be seated, Even though the bar area was empty along with 90% of the restaurant. I asked, if we could use the rest room while we waited. I finished first, while my friend was in the ladies restroom, I said hi to another couple that was already seated and waiting for there food. When my friend exited the restroom the manager approached us an said you cannot seat yourself. I explained we were just waiting for each other tho sit the restroom. However, I could not believe that was really his concern, given the restaurant was empty and at that point we had been waiting 20 minutes. I then asked the manager what 's the hold up, there 's only about 11 people in the restaurant. He said that they only had one server . This was perplexing since it was a Friday night and the restaurant was open for 2 plus hours before it was scheduled to close. So we waited another 20-30 minutes, again the restaurant was practically empty! I 'm sure it wasn 't a race issue, but extremely bad management and scheduling of staff, not to mention the manager was very dishonest and unprofessional in his approach to the situation. My family and friends have always been huge supporters of Red Lobster, this was really disheartening. Upon leaving very disappointed, we went TO another restaurant in the area that was almost full and took us in immediately and exhibited excellent customer service. I matched our $200.00 dollar tab with a $200.00 tip. I say this to say, at that point, just basic customer service seemed incredibly awesome, after a nightmare experience at our favorite restaurant Red Lobster! Willie Dowdell [hidden email]"