Mini Confetti Pancakes
Cracker Barrel

Cracker Barrel

4011 Ulmerton Road, 33762, Clearwater, United States

Vegan • Casual • American • Gluten Free


"Will not be returning… we were a table of four and frequent this particular location. Throughout the whole Covid pandemic there have been slight mishaps which we gladly overlooked. Tonite two of our party ordered Chicken and Dumplings with sides of Dumplins and hash brown casserole our waiter returned to the table to tell if they were out of casserole, no biggie. But when the meals came instead of the normal thicker gravy they were in a very soupy sauce. My husband ate his despite the issue because he knew it was late, the kitchen would be closing and we were running out of options however I patiently waited for our waiter to return. The people next to us sent their food back to the kitchen also. By the time we got the waiters attention two members of our party had pretty much finished eating, he offered me something else but being the kitchen was closing and our table was wrapping up dinner I turned it down. The manager Laura came over and offered me fried chicken or another dish or dessert all of which I politely declined. When we questioned whether they had a new cook she side stepped it. She said the key is if you do not like the food do not eat it (which I absolutely did not) I’m assuming she was referring to my husbands empty plate. He had been waiting for a refill of Coke which she said she would bring but she did not we had to ask the waiter again. She did credit me for my dish but charged me for the half of glass of soda I drank. When I went up to pay there were two other people complaining to the cashier about their food also. When I chimed in the cashier asked me what was going on and asked me to wait she brought Laura back out who became sarcastic and insistent that she had done her best to fix it in a rather rude tone. I quickly told her I would not return and reminded her about the coke that she had never brought to the table and mentioned that I should not be charged for the partial coke and that small token would of gone much further towards helping the situation. Laura made a big dramatic showing of walking away while I was still talking to her all the while her cashier repeatedly apologized to me and said she wished she could fix the situation. I wish to make it clear that although the food was way below the normal quality it is the unprofessional demeanor of the manager and the lack of customer appreciation that will keep us from returning."