"PLEASE SEE PHOTOS Update: Initially received message from Pinecrest Bakery Miller to email and settle a refund, and then the message was changed to saying that they investigated the complaint and without speaking to us it was determined that a box was actually offered, and they did confirm that it was not the right size because it was custom . I didn 't know a 14 inch cake is so custom . WHEN YOU GO TO LUCILLAS and buy a 14 inch cake you get a 14 inch box. You ask for a 12 inch cake and guess what? You get a 12 inch box. I went to party City and simply said Hi can I have a 14 inch cake box . And they had a TON of em. Didnt have to custom order them. Furthermore they retracted the offer for a refund based on that the cake box that was offered that wasn 't the right size, but at least it was offered... but I guess all the holes, folding, and discolorations on the fondant (see pics) didn 't outweigh the box issue. Please buy your fondant cakes at a more reputable place in, case it rains and they don 't have your custom size box. The croquetas are great though 5 stars on those. Summary Points: As per employee, the cakes are outsourced to another vendor. Pinecrest bakery does not make their cakes. I paid $125 to be handed a cake without a box and then told that it 's not her problem that I didn 't get a box! The attendant said she doesn 't have to hear the complaint because this is not her problem, it 's the problem of whoever makes the cakes and buys the boxes to supply. She told me that verbatim, NOT MY PROBLEM The cake has red and blue stains, holes, and the fondant is bubbling all the way around (see pics). Furthermore they added an ugly border trim because they do not know how to flush the ends. I didn 't ask for a border, I asked for a flushed edge. Review: The buying process was simple. I requested to have a cake made one week ago. No problem there. On the day of pickup (today July 05, which is my birthday) I go to pick up the cake and was handed the cake without a box. When I asked for the box the lady said she didn 't have one. I asked how it is possible to take a fondant cake out of the store and transport it WITHOUT A BOX. What if it were raining? It 's Miami. Besides, where do you go buy a cake and get it handed to you wide open to air. She remarked very sharply that this isn 't her fault and it is the fault of the person who makes the cakes and buys the supplies, and then offered a box that is almost one and a half times bigger than the cake. A proper fitting box protects the base and allows you to hold it without the cake slipping around the box, especially when there are decorations that will be put on it. I let her know that I understand it 's not her fault personally, obviously, but as a worker she still needs to understand the problems that happen in the business to tell management. She did not agree with even hearing the complaint. Then upon inspection of the cake, I pointed out that the fondant was bubbling, uneven, and"
