"Worst twistee experience so far. Messed up banana split in out 1st order when we first got it when we clearly said no peanuts. When I returned the order, instead of saying ?we messed up?, nope, counter said next time say ?they have nut allergy? instead of just saying no peanuts. When getting 2nd order, 2nd employee said the same thing and said ?we have to remake the order? implying it?s customers fault. When I complained about why they need to say that twice, 2nd employee said again we have to remake it. I offered to pay for it twice. Manager from nowhere without exact knowledge of situation comes by and says don?t yell at her employees and said they are just humans for making mistakes rather than understanding what happened clearly first. Customer was not upset about making a mistake with the order, clearly it was how your employees passed blame to the customer instead. Not worth the trouble coming here. Worst customer service experience. On top of all that, kids slushees were 3/4 filled, and when we walked away without receiving the ?remade? banana split that they originally messed up, the manager just ignored us. Save the long drive thru wait, mediocre soft serve and go somewhere else where the food and customer service is better."
